Phòng Khám Đa Khoa Quốc Tế S.I.S Đà Nẵng

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

We advance science so that we all have more time with the people we love.

In your role as Patient Journey Partner (PJP), You will report to Ecosystem Lead

Your opportunity

• Focus on the importance of bringing the outside in, identifying areas of shared purpose with patients and ecosystem, identifying the medical unmet needs during patient journey, including but not limited to disease awareness, screening and early detection, diagnosis, treatment decision and following up such as: on-going monitoring, survivorship and recurrence monitoring. The PJP will work with relevant stakeholders and partners who interact directly with patients in their journey, such as physicians, surgeons, radiologists, pathologists and technicians, psychologists, nurses and supportive care.., to uncover all potential opportunities to transform outcomes for patients, faster
• Bring the customer insights, closely work with functional experts (medical, commercial, access, etc.) locally or other networks to bring Roche expertise, science and knowledge in order to support HCPs and other stakeholders' capability in the ecosystem, considering ways to enable/influence change the system to better meet the needs of the patients
• Acts as trusted partner and is the primary (but non-exclusive) point of contact between stakeholders and Roche; the PJP shares the patient and stakeholder community needs internally, prioritizes and secures resources, and drives solutions that deliver outcomes faster
• Partners with patient journey stakeholders to remove roadblocks and unlock possibilities to deliver value for patients and the community
• Drive Roche's products through their lifecycle and supports their appropriate use, which includes but not limited to non-promotional and promotional activities and interactions in order to convey key clinical data and product information to HCPs such as face to face discussion with individual/group of HCPs, educational events, and advisory boards, sharing products' merits with HCPs in a truthful, factual, up-to-date, fair and balanced manner by relevant evidence and data
• By overseeing the patient journey in its entirety, acts as a system thinker with the ability to identify shared purpose among stakeholders and leverages this to co-create solutions with stakeholders in the ecosystem - including but not limited to increasing public awareness, patient education, supporting HCP's capability improvement and healthcare system's capacity in the diagnosis, treatment and follow up - using the appropriate tools and channels such as knowledge exchange and information and digital health solutions
• Bs empowered to pull in expertise and resources locally and from the network as needed, including in collaboration with other PJPs, HSPs and other functional experts, in order to enable desired outcomes such as building treatment guidelines
• Ensure compliance with Roche Directives/SOPs and local regulations
• Identify, collect and reporting any AE and/or other reportable event and forward any product quality complaint to pharmacovigilance/QA unit within timelines described in relevant SOPs
• Respond or triaging all unsolicited enquiries from customers on Roche products, including both on-label and off-label enquiries
• Act as the first point of contact for any Roche clinical trial/ research topics
  
  
  

Who You Are

• Required University degree in Pharmacy or Medicine. An advanced degree in Life science and/or MBA is a plus
• 5 year experience in Sales/District Manager/Product Manager in Pharma MNCs
• Strong entrepreneurial mindset with outstanding partnering capabilities (coaching, consulting, ability to deeply listen, question and understand)
• Growth mindset, able to learn and unlearn quickly, take risks and experiment, and contribute to the learning cycle by sharing knowledge with others inside and outside Roche
• Customer centricity mindset
• Enabler mindset leveraging the internal and external networks to create value, sharing back and scaling
• Excellent stakeholder engagement skills including partnering with TAE's and organizations is required
• Strong business acumen with desired expertise in commercialization, medical and customer experience excellence
• Fluent in Vietnamese. Proficient in English to collaborate internally across the broader Roche enterprise is highly desired
  
  

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.