Renaissance Riverside

• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details;
• Follows up with customer post-event;
• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event);
• Makes presence known to customer at all times during this process;
• Stays available to solve problems and/or suggest alternatives to previous arrangements;
• Compile and type all you Banquet Event Orders, and be responsible for the issuing of any “late” banquet orders and amendments. Then distribute the BEOs with an accompanying letter;
• Ensure that all correspondence is securely filed and all files are kept up to date;
• Compile on a monthly basis a Booking Pace report;
• Complete your monthly forecast on the Department sheet;
• Be responsible for the yield management of your meeting rooms in the diary;
• Offer and conduct show rounds of the hotel as and when necessary;
• Check all your meeting rooms before the start of any functions to ensure that they are set up to the specifications on the Banquet Event Orders;
• Ensure good communication with other departments;
• Assist Banqueting Managers and Event Manager as and when required;
• Attend the Banqueting Monthly meetings and weekly BEO meetings;
• At all times to represent the hotel in accordance with company standards of dress, grooming and hygiene;
• Leads pre-event and post-event meetings for assigned groups;
• Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc);
• Interacts with guests to obtain feedback on product quality and service levels;
• Responds to and handles guest problems and complaints;
• Empowers associates to provide excellent customer service;
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

• Monthly allowance VND 1,000,000
• Duty meals & Uniforms
• 5 working days and 2 days off per week
• On-the-job training
• Be a part of Marriott International in all activities
• Improve skills in many aspects of career

• Detail oriented, organized and pro-active
  
• Appropriate English and Vietnamese communications
• Customer service oriented
• Experience in F&B is a plus
• Internship period:4 – 6 months

For application:

• Choose your interested job and apply directly on our Hoteljob recruitment site

or

• Send email to rhi.sgnbr.humanresources at marriott.com (without spaces)

or

• Send application form to Loss Prevention Office: 01 Ngo Duc Ke Str., District 1, Ho Chi Minh City