Rodd & Gunn New Zealand Limited

- Be the first to be called if a guest is looking for a member of the management team. In dealing with these situations, he must use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organisation of the Sofitel Saigon Plaza.

- To maintain per shift an accurate record in the logbook of items and incidents which may be of concern to the management and/or which may requires further attentions.

- To co-ordinate the overall lobby activity and will be dynamic in guest relationships.

- To ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.

- Responsible to ensure that all Financial and Audit Procedures are respected. Then realize daily the appropriate controls: Bucket Checks, Cashier Closures, Registration cards and correspondence, Rebates, Paid Out, Room rates, credit limit, float…

- To motivate all the staff regarding the selling and up-selling programmes, and to make sure that the rates given are matching with the instructions received. To do the proper controls as per procedures established

• Môi trường làm việc chuyên nghiệp.
• Mức lương được thỏa thuận đúng năng lực bản thân.
• Phụ cấp cơm ca, đồng phục.
• Tham gia BHXH, BHYT và hưởng đầy đủ các chế độ theo quy định của nhà nước.

- Excellent oral and written communication in English.

- Opera Hotel system skill is a must.

- Team-player with enthusiasm to share knowledge with the colleagues.

- Customer service oriented.

- Self-motivated and results oriented.

- Excellent presentation skills and time management skills.

- Local contract for this position.

• In order to apply, please send CV directly on Hoteljob.vn or to email