SLD VINA

Mô tả Công việc

Working in an international context, the OneOps consultant has a very important role in our organization since he/she represents the first level of support. His/her actions will be decisive on the quality of support as he/she usually :

• monitors ITSM tools and guarantees optimal support, particularly for the most critical incidents
• analyzes tickets, performs required actions when the incident / request falls under first level support
• follows-up tickets resolution and escalates when necessary
• performs daily checks on the systems of our customers
• performs various L1 tasks (relaunching a failed backup job, data recovery, account creation, etc...)
• answers phone calls, reports activity and ensures the relay with the next team

He/she will have access to many tools widespread on the market : Service-Now, SAP, Datadog, Veeam, ESET, ...
There are various possibilities of evolution perspectives.

Yêu Cầu Công Việc

• Bachelor's or equivalent level in Computer Science
• English (TOEIC 650 or higher)
• French speaking
• Working experience in user support (Help Desk) or customer support is a big plus
• Dynamic, fast learner, reliable and proactive