Source Of ASIA ★ 3.1

The VPA role is designed to verify information with the purpose of effective and quality-oriented procedure of background screening. This role requires flexibility and excellent organizational skills. The verification processing agent is required to communicate via oral and written correspondence with various Sources, to obtain information regarding Candidates previous and current activities. The VPA needs to be able to proactively organize and manage workloads according to Company needs.

The role requires consistency, excellent communication skills and the ability to interpret and deliver fully on a client service level. The VPA is subordinated to the TEAM LEADER.

DUTIES:
• Acts as a verifier of STC checks, to phone source institutions for verifications or as a PIS processor using her / his language competencies;
• Works on queue of assigned PIS checks or STC verification checks;
• Makes research and review of the cases;
• Monitors the progress of the cases that are assigned on queue;
• Conducts research in new and existing countries;
• Reviews process for existing countries and participates in the processes built for new countries;
• Works with Operations to ensure that correct language templates are used;
• Ensures correct use and availability of standard and client specific templates. Checks that templates match product specifications;
• Spot checks outgoing emails for correct language use;
• Makes sure the appropriate standard wording is used for the specific case;
• Monitors workloads to ensure there are no delays and escalates any delay issues;
• Acts as a PIS researcher - makes sure meeting the deadlines according to the procedures;
• Monitors workloads to ensure there are no delays and escalates any delay issues;
• Helps resolve training and/or process issues;
• Respects Clients Service Level Agreements at all times.

COMMUNICATION TASKS:
• Daily communication with varying Sources in a variety of locations, using a different approach, corresponding to the process;
• Using the language competencies in order to maintain permanent sources for more effective communication and dealing with cases;
• Obtaining full and precise information by sources, following all the procedures related to the quality of the job.

OTHER:
• In case of difficulty in certain working situations, advises their Team Leader;
• Makes suggestions, implements new ideas, helps solving problematic cases;
• Maintain an environment oriented to trust, open communication, creative thinking and cohesive team efforts;
• Participates in additional job-related projects under the supervision of the Team leader and other members of the Operation team;
• Participates in organized meetings to control quality and effective processing;
• Any other activities assigned by the direct supervisor in compliance with the applicable legal requirements.

ORGANIZATIONAL RELATIONS AND COOPERATION:
• The position is subordinated to the TEAM LEADER;
• During the process of work the person will be interacting with all members of the Team, including members from different departments/locations of iCOVER;
• The employee agrees to follow all Internal regulations of the Company, the Health and Safety rules and all other established Rules;
• The employee must show loyal attitude, which includes not abusing the good name of the Company;
• Takes responsibility for keeping all personal and labour information according to the agreement of confidentiality (not sharing any kind of confidential information for any reason).