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Mô tả công việc
JOB SUMMARY
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Yêu cầu công việc
• Fluent English & Strong communication & Service mind
• At least 01 year experience in the same position.
• Good at Word/ Excel/PowerPoint
Quyền lợi được hưởng
Service charge
Social Insurance
Attractive remuneration package & 13th month salary
Local and International training course
05 working days
02 day-off per week
Duty meal & Uniform provided by hotel
Taxi for late night shift
Free motorbike & car parking
Cross training & Cross exposure & Task force opportunities
Associate Appreciation Week
Take-care culture
Baby born gift
Birthday gift
Marriage allowance
Bereavement allowance
Annual health check
Associate special discount for hotel rooms and F&B services at International Marriott properties
Career path in the most respected and prestigious hotel companies in the world
![Sports Engineering And Recreation Asia Sports Engineering And Recreation Asia](https://1900.com.vn/storage/uploads/companies/logo/30/download-16-1692195084.png)
Sports Engineering And Recreation Asia là công ty chuyên nghiệp dẫn đầu khu vực Đông Nam Á trong ngành thiết kế, phát triển, cung cấp trang thiết bị và thi công các công trình thể dục thể thao giải trí đạt tiêu chuẩn chất lượng quốc tế.
Công Ty Sports Engineering And Recreation Asia cung cấp các sản phẩm và dịch vụ đạt chất lượng cao cho nhiều thị trường khác nhau, bao gồm thể dục tại nhà, các cơ sở sức khỏe thể thục thể thao, CLB thể thao tư nhân, các cơ sở giáo dục, khách sạn, khu nghỉ dưỡng, trung tâm bất động sản và thương mại, cơ quan nhà nước.
Chính sách bảo hiểm
- Được hưởng bảo hiểm sức khỏe.
- Được hưởng bảo hiểm xã hội.
Các hoạt động ngoại khóa
- Du lịch hàng năm
- Party
Lịch sử thành lập
- 2010: Chính thức thành lập Công ty TNHH Sports Engineering And Recreation Asia
- 1994: Công ty Seara Sports bắt đầu hoạt động tại Việt Nam
Mission
Cung cấp các sản phẩm và dịch vụ đạt chất lượng cao tới tay người tiêu dùng.
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