Sungrove Tech Vietnam

Mô tả Công việc

• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices, and printers.

• Troubleshoot and resolve end-user application issues, maintain and update technical support documentation.

• Handle asset management, maintain inventory, and liaise with vendors.

• Maintain and monitor office network infrastructure, IT security and antivirus tools.

• Other duties include performing first-level troubleshooting and support for scheduled server backups, system monitoring and reports.

• Implement activities and train employees on information security.

• Monitor networks, databases, and computer systems and create a risk management plan for IT systems.

• Perform security updates and build firewalls and other security features, and assessing security practices and procedure

Yêu Cầu Công Việc

1. Must have

• Minimum 1-2 years of relevant experience operating in a similar role.

• Knowledge of computer hardware, software, and OS (Windows, Linux and Mac)

• Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals

• Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus.

• Experience implementing ISO27001 or have information security certificates is a plus.

• Professional Qualification - Microsoft Certified/CCNA is a plus.

• Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus.

• Competent at documenting standard operating procedures and knowledge articles

• Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities.

• Enthusiastic and willing to learn in a fluid and fast-paced environment

2. Nice to have

• Passionate in IT technology and wants to make a difference with technology solutions.

• Good interpersonal and communication skills to interact effectively at all levels.

• Strong analytical and troubleshooting skills