Techtronic Industries Vietnam (TTI) ★ 3.1

• Handle customer complaint, customer return and other customer quality requirements.
• Drive customer complaint resolution by carrying out root cause & failure analysis, dimensional analysis, or other means. In addition, communicate with customers when necessary to ensure verification of corrective & preventive actions.
• Lead Out of Box Audit (OBA), Use Test and customer quality continuous improvement.
• Handle daily OBA and Use Test issues, analyze data and work closely with IPQA to drive containment actions, root cause analysis, corrective & preventive actions as well as continuous improvement.
• Support OBA & Use Test Supervisor in personnel management and training. Ensure OBA & Use Test team members are well trained with needed skills to perform required functions.
• Work closely with cross-functional teams to meet delivery schedules and production goals, while actively maintaining the expected level of quality.
• Maintain and continuously improve TTI quality management systems.

Qualifications Required:

• College or above degree in Electronic, Electrical, Mechanical Engineering or related Engineering field.
• Minimum 4 years of working experience in Quality field and related to customer complaint handling. Familiarity with metal, plastic, electrical or electronic products is an advantage.
• Familiar with Six Sigma, ISO 9001, Quality methods and tools such as FMEA, Control Plan, PPAP, APQP, MSA, SPC, DOE, 8D etc. Six Sigma Green Belt certification will be an advantage.
• Able to work independently and pro-actively.
• Strong skills in problem analysis and solving. Good customer technical service preferred.
• Good communication and interpersonal skills.
• Team player with positive approach.
• Good English reading, writing and speaking skills.
• PC skills required (MS Office, Outlook etc.).

Leadership Competencies (LC) required:

• A self-starter with a 'hands-on' approach. Eager to drive key initiatives.
• Ensure assigned task completed effectively and timely.
• Capable of developing and driving teams to achieve results.

- Having chances to get attractive company bonus every month/year

- Company trip once a year + Joining party

- Salary and position is reviewed 1 time a year

- Bonus by individual ability and company’s performance.

- Social insurance, health insurance, unemployment insurance and other benefits

- Dynamic and sociable working environment.