Zwsoft Vietnam Co., Ltd.

III. JOB DUTIES
Duties & Tasks (List maximum 5 Duties) - Rate (Total 100%) - Frequency Required Outcome

To manage and promote business development activities (including signing sales contracts and managing sales volumes)
- Approach potential clients through agreed channels
- Support Business Development Executive and Marketing Coordinator throughout negotiation and onboarding process
- Negotiate & close contracts with clients
Daily - Achieving sales target and desired NPS score

To develop and maintain key accounts
- Develop & execute key account plans based on client strategy
- Conduct upselling and solution selling activities
- Address client concerns
Daily - Achieving respective KPIs, Good track record for key accounts

To support and advise the clients on system usabilities and system improvements
- Participate in designing and describing workflows, functionalities and inter-department processes
- Conduct induction for new clients on system usabilities
- Support System Coordinator to communicate with clients
Daily - Inputs for system improvement to be more client-friendly, Minimised time for clients to get used to the system

To conduct day to day management of the Business Development team
- Take care of individual KPI and competencies’ targeting and performance tracking quarterly and annually
- Update the individual JDs
- Task/client delegation to the relevant resources in the team
- Decide onon on critical changes in workflow (internal and external) On request
- Accurate and on-time report
- Clear responsibility and target individuals
Smooth collaboration/ synergy between members and other teams

To implement marketing, communication & branding activities
- Work on marketing plan (including marketing campaigns)
- Market and promote the corporate identities to internal and external customers
- Supervise the production of marketing and/or communication materials On request - Well developed & executed marketing plan. Qualified materials

To perform other supporting tasks
- Prepare contracts and other admin tasks to support business development activities
- Liaisese with related departments for planning resources & operations
- Support Finance in chasing & collect overdue payments
And other related tasks as assigned or deemed necessary to ensure the job purpose is achieved.
Daily
- Proactive and efficient supports
- Accuracy
Reduced rate of overdue payments

IV. AUTHORITY
In terms of finance: Pricing setting
In terms of HR: Recruitment of Business Development Executive, Business Development intern
In terms of expertise: Qualify prospect clients; Approve workflow
Signing authority: N/A

V. PERSONAL & COMPETENCY REQUIREMENTS
Knowledge
- Education: University Degree in Economics, Business, Trade etc
- Professional knowledge: Knowledge of sales and client psychology
- Supplementary knowledge: Knowledge of marketing

Skills
Functional Skills - Organization skills
Managerial Skills
- Leadership skills
- Strategic skills
- Delegation skills
Motivation skills

Supplementary Skills
- Communication skills
- Negotiation skills
- Problem-solvingng skills
Influential skills

Personal requirements (Attitude, personality, ability): Demonstrate 6 core values of Esoft (Open, Care, Credibility, Quality, Passionate, Creative thinker)

Experience: 2 years of relevant working experience in an international environment

Other requirements: Flexible working time