Việc làm Zwsoft Vietnam Co., Ltd.

Cập nhật 15/03/2024 21:38
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Zwsoft Vietnam Co., Ltd.
Customer Service Representative (Working By Shifts)
Zwsoft Vietnam Co., Ltd.
10 việc làm 1 lượt xem
Thông tin cơ bản
Mức lương: 10 - 12 triệu
Chức vụ: Mới Tốt Nghiệp
Ngày đăng tuyển: 27/11/2024
Hạn nộp hồ sơ: 31/12/2024
Hình thức: Nhân viên chính thức
Kinh nghiệm: Không yêu cầu
Số lượng: 1
Giới tính: Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Hà Nội

Phúc lợi

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Phụ cấp thâm niên
  • Nghỉ phép năm

Mô tả Công việc

ABOUT ESOFT

Esoft is one of the world’s leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.

Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and high and consistent quality.

The company was founded in 2000 in Denmark and our platform in Vietnam has been operating since 2007. We currently employ more than 800 people in our offices in Vietnam, Denmark, Sweden, and Norway.

At Esoft, we encourage all applicants from minorities, women, people with disabilities, and all other qualified applicants.

To provide customer care:

  • Collect and provide holiday plans and volume forecasts for both Customers' public holidays and Vietnamese public holidays or special days that the company holds an event.
  • Follow up pro-actively with production to "warn" customers on the delivery status and delivery difficulties.
  • Support Customer Service Manager and Customer Service Team Leader to develop and implement customer reward activities such as Tet, Christmas gifts.

To handle customer requests/ complaints and propose a solution

  • Filter and assign requests to the relevant team/person.
  • Monitor and follow up on the progress of resolving requests.
  • Ensure requests are handled properly and on-time
  • Raise a voice and/or alarm the CS Executive if there are any critical customer-related matters.
  • Propose solutions to customer requests/ complaints.

To manage customer database and customer relationships

  • Update and maintain the customer information records, contact list.
  • Develop and maintain customer relationships.

To support Production and other departments in customer-related matters

  • Contact and inform customers in any production matters that Production requires such as bad inputs, instruction clarification, wrong quantity, additional editing charge, etc.
  • Support Production in checking any order related matters such as instruction, input.
  • Support Production in downloading, uploading, and order creation properly and on-time.
  • Transfer finished materials to customers in case it cannot be transferred via systems
  • Contact and inform customers in any system matters that System/IT requires such as system errors, system upgrade, system feature launch, etc.
  • Contact and inform customers of any billing matters that Accounting requires.
  • Greet new customers
  • Implement seasonal customer-related production workflow.
  • Propose a solution for improvement of IT infrastructure and system for customer service activities.

Others related tasks as assigned

  • Support Customer Service Manager and Customer Service Supervisor in conducting customer satisfaction surveys, analysis issues, and propose action.
  • Support Customer Service Manager and Customer Service Supervisor in provide on-job training, coaching, mentoring to the team members.
  • Identify areas for quality management optimization/improvements and promote improvement activities of department working processes, workflows.
  • Ensure customer service standards are aligned with the corporate standards/values

Yêu Cầu Công Việc

  • Education: University degree in English, Customer Service, Marketing & Sales, etc... are preferable
  • Willingness to work in rotational shifts (6:30am – 2:30pm, 2:30pm – 10:30pm, 10:30pm – 6:30am). Alternately work by week (one week for a shift)
  • Experience: 6 months - 1 year of working experience with customer service and/or marketing and sales, English speaking jobs...
  • Languages:Good English
  • Good communication skills, patient personality.
  • Self-motivated with strong team skills, a high degree of punctuality.
  • Hard-working and good health.

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  • 100% Insurance as Government's regulations (social insurance, medical insurance, unemployment insurance, etc.) during 2-month probation
  • Rate night shifts: 135% salary, Rate holiday: 300% salary
  • Company provides meals
  • International, professional, creative working environment and talented teams
  • Working from Monday-Saturday
  • Location: 348 Kim Nguu, Minh Khai, Hai Ba Trung, Hanoi

Địa điểm làm việc

Hà Nội
Han Viet Tower, Minh Khai, Hai Bà Trưng, Hà Nội

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: 22 - 30
  • Lương: 10 Tr - 12 Tr VND
Khu vực
Báo cáo

Zwsoft Vietnam Co., Ltd.
Zwsoft Vietnam Co., Ltd. Xem trang công ty
Quy mô:
25 - 100 nhân viên
Địa điểm:

Là nhà cung cấp dịch vụ và phần mềm CAD/CAM hàng đầu thế giới, ZWSOFT là công ty phần mềm duy nhất sở hữu quyền sở hữu trí tuệ độc lập cho cả 2D CAD (ZWCAD) và 3D CAD/CAM (ZW3D) tại Trung Quốc. Với ba Trung tâm R&D ở Quảng Châu, Vũ Hán và Florida, cùng nhiều năm kinh nghiệm ứng dụng trong ngành và sức mạnh R&D mạnh mẽ, các giải pháp CAD/CAM chuyên nghiệp và đáng tin cậy được cung cấp cho người dùng trên toàn thế giới thuộc nhiều ngành khác nhau để đáp ứng nhu cầu phát triển kinh doanh đa dạng của họ.

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