Việc làm Black Sire
Cập nhật 16/12/2024 08:44
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Customer Service Trainer (Based Cambodia)
Black Sire
6 việc làm
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Thông tin cơ bản
Mức lương:
1400 - 1600 USD
Chức vụ:
Nhân viên
Ngày đăng tuyển:
21/07/2023
Hạn nộp hồ sơ:
21/08/2023
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Sihanoukville
Các Phúc Lợi Dành Cho Bạn
Training and Personal Development Provided
Innovation team activities through out of the year
Remotely working from home
Mô Tả Công Việc
Job Responsibilities:
• To conduct a process training for new hires and bite-size learning for existing staff.
• To be the checker of details to be uploaded in knowledge-based Live Chat system.
• To handle for Live Chatbot learning.
• To ensure that all the training materials are updated before the training starts.
• To ensure that training timeline and plans are followed throughout.
• To promote a safe environment for agents to share any of their feedback for continuous improvement of the training SOP/materials/plans.
• To work with Operations Team in preparing the plans for the on-the-job training of new joiners.
• To assist in developing a bite-size training that will be applied to all the regions.
• To take ownership in creating internal initiatives with training deputy and communicate requirements and timelines to reporting manager.
• To assist training manager with Training Needs Analysis (TNA).
• To performs other duties as assigned.
Xem toàn bộ Mô Tả Công Việc • To conduct a process training for new hires and bite-size learning for existing staff.
• To be the checker of details to be uploaded in knowledge-based Live Chat system.
• To handle for Live Chatbot learning.
• To ensure that all the training materials are updated before the training starts.
• To ensure that training timeline and plans are followed throughout.
• To promote a safe environment for agents to share any of their feedback for continuous improvement of the training SOP/materials/plans.
• To work with Operations Team in preparing the plans for the on-the-job training of new joiners.
• To assist in developing a bite-size training that will be applied to all the regions.
• To take ownership in creating internal initiatives with training deputy and communicate requirements and timelines to reporting manager.
• To assist training manager with Training Needs Analysis (TNA).
• To performs other duties as assigned.
Yêu Cầu Công Việc
Requirements:
• Strong attention to details.
• Can work well individually and in a team.
• Strong presentation and interpersonal skills.
• Customer service training background is preferred.
• Well accustomed to the principles of effective learning.
• Work closely with team members to ensure tasks are completed.
• With LMS/Knowledge Management background is an advantage.
• Highly independent, excellent time management and administrative skills.
• Strong business acumen, able to generate insights and work with tight deadlines.
• Good team player, positive attitude and eager to learn.
• Resourceful, a self-starter, able to work with minimal supervision as well as provide accurate and sound advice which displays critical thinking and good strategic business sense in a timely manner.
• Proficient in Microsoft Office (Excel, PowerPoint, Word, etc.)
• Has at least 2 years work experience as a process trainer.
• Proficiency in English, able to converse and articulate his thoughts in English is a must.
• Well versed in Vietnamese language.
• Strong attention to details.
• Can work well individually and in a team.
• Strong presentation and interpersonal skills.
• Customer service training background is preferred.
• Well accustomed to the principles of effective learning.
• Work closely with team members to ensure tasks are completed.
• With LMS/Knowledge Management background is an advantage.
• Highly independent, excellent time management and administrative skills.
• Strong business acumen, able to generate insights and work with tight deadlines.
• Good team player, positive attitude and eager to learn.
• Resourceful, a self-starter, able to work with minimal supervision as well as provide accurate and sound advice which displays critical thinking and good strategic business sense in a timely manner.
• Proficient in Microsoft Office (Excel, PowerPoint, Word, etc.)
• Has at least 2 years work experience as a process trainer.
• Proficiency in English, able to converse and articulate his thoughts in English is a must.
• Well versed in Vietnamese language.
Khu vực
Black Sire
Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
Blacksire là trung tâm toàn diện dành cho các giải pháp và cải tiến kỹ thuật số toàn diện. Chúng tôi cung cấp rất nhiều dịch vụ bao gồm Phát triển phần mềm, Vận hành trung tâm cuộc gọi, Phát triển trò chơi và Tiếp thị kỹ thuật số thông qua đội ngũ có năng lực và sáng tạo của chúng tôi, phục vụ bạn như một trung tâm Gia công quy trình kinh doanh (BPO) xuất sắc.
Với nhiều năm kinh nghiệm của chúng tôi, bạn có thể yên tâm khi biết Blacksire luôn sẵn sàng cung cấp các dịch vụ chất lượng và kịp thời – bất kể lĩnh vực của bạn là gì. Hoạt động kinh doanh của chúng tôi bắt nguồn từ thị trường Châu Á đa dạng và luôn thay đổi, điều này đã giúp chúng tôi cung cấp các giải pháp công nghệ thông tin chất lượng cho thị trường quốc tế.
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