Việc làm Chuyển phát nhanh PCS
Cập nhật 26/09/2024 17:33
Tìm thấy 0 việc làm đang tuyển dụng
Chuyển phát nhanh PCS
Đã xác minh
Customer Growth Executive
Chuyển phát nhanh PCS
7 việc làm
5 lượt xem
Tweet
Facebook
Copy Link
Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
30/09/2024
Hạn nộp hồ sơ:
30/10/2024
Hình thức:
FULL_TIME
Kinh nghiệm:
5 - 6 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Job Descriptions
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Job Descriptions
- Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
- Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer.
- Understand client’s structure and processes around choosing/implementing new solutions.
- Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
- Work closely with Customer Success for existing and future SaaS business.
- In cooperation with TAA, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
- In cooperation with Revenue Assurance, monitor and take actions to minimalize health risks (actively involve ensuring financial collections and netting).
- Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
- Power user, and help improving (by providing constructive feedback and ideas) Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU).
- Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, Technical Account Administration, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
- Update all activities regarding client engagements and opportunities in dedicated tools (SF).
- Influence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders.
- Promote team spirit and nourish critical thinking.
- Help mentor and onboard other team members and newcomers.
- Have an excellent knowledge of Infobip products, platform, and relevant markets.
- Have an excellent knowledge of client`s business and ways they (can) use Infobip.
- Be up to date with industry trends and competition.
- Bachelor's degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience.
- At least 5 years of experience in B2B enterprise key account management, customer success, client relations, professional services, consultancy, or business development.
- SaaS industry experience is a plus.
- Exceptional professional English communication skills.
- Strong administration, analytical and organizational skills, with a systematic approach to problems.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
Khu vực
Chuyển phát nhanh PCS
Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
40/12 Lam Sơn, Phường 2, Quận Tân Bình, Thành phố Hồ Chí Minh, Việt Nam
Được thành lập từ tháng 10/2010 đến nay, PCS có trụ sở chính đặt tại Hà Nội và 5 chi nhánh đặt tại Hồ Chí Minh, Đà Nẵng và Nhật Bản, Mỹ, Trung Quốc.
Thành viên Ban Điều hành Công ty là những cá nhân đã có gần 20 năm kinh nghiệm ở vị trí điều hành cấp cao, cùng với hơn 300 cán bộ tài năng, năng động, tận tâm đang làm việc trên cả nước với các lĩnh vực kinh doanh như:
Dịch vụ chuyển phát nhanh Quốc tế
Dịch vụ Chuyển phát nhanh trong nước
Dịch vụ Ecommerce
Dịch vụ Kho vận
Dịch vụ Hậu cần
Dịch vụ Thông quan Xuất – Nhập khẩu
Dịch vụ Phân phối Hàng hóa Nhập khẩu
Trong đó, dịch vụ Chuyển phát nhanh (PCS courier) là dịch vụ cốt lõi của PCS.
Song hành cùng sự phát triển của PCS là 1 đội ngũ cán bộ công nhận viên tận tâm, tận lực, tâm huyết và trách nhiệm, luôn luôn cố gắng để mang lại lợi ích tốt nhất đến cho khách hàn
“ Mãi mãi sự tận tâm “ là phương châm làm việc của chúng tôi
Những nghề phổ biến tại Chuyển phát nhanh PCS
Bạn làm việc tại Chuyển phát nhanh PCS? Chia sẻ kinh nghiệm của bạn
Chuyển phát nhanh PCS
Click để đánh giá