EXPERTRANS 1.0 ★

1. Customer database:

• Develop and maintain comprehensive customer database for catering events, seminars, …;
• Foster strong relationships with existing clients;
• Proactively identify and acquire new customers through data-driven strategies and targeted outreach.

• Provide consulting services and sell event service packages tailored to customer needs;
• Plan and develop event service package proposals, presenting them professionally and attractively to clients while adhering to company pricing regulations and guidelines from specialized departments;
• Consult with clients to identify their preferences for venue (ballroom or outside catering), menu, decor, audio-visual elements, and other specific requirements to meet customer needs while maximizing revenue for the Company.
• Provide price quotation, persuade customers & negotiate the terms of Service contracts.

3. Catering Operations:

• Prioritize customer satisfaction by expertly planning and executing successful events;
• To co-ordinate with the Executive Chef regarding the menu;
• Coordinate and check all the events with other departments (F&B, Kitchen, Event Decoration, Sound & Lighting system, Security…) to make sure the events run smoothly;
• Proactively address and resolve any issues that arise during event implementation.

4. Service quality & Customer service:

• Collect the customer feedbacks after every function for service improvement purpose;
• Working with other departments to quickly fix problems/ issues relating to service quality;
• Consulting, supporting, answering questions/complaints from customers.

Other duties as assigned by the Sales Manager.

• Service charge bonus payable on monthly basic;
• 12 annual leave per year, Saturday and Sunday off;
• Social insurance, health insurance, unemployment insurance, 24/7 accident insurance paid;
• 2/9 bonus, 13th salary month bonus, annual bonus based on performance, annual review;
• Duty meal and parking provided;
• Annual health check-up, annual holiday trip with team;
• Opportunities for learning and development;
• Stable and professional working environment, opportunities to learn professional skills and advance in career, participate in the company's training program;
• 30% discount when using services/buying products of brands belonging to Open Asia Group.

Onboard from 01/03/2025;

1. Qualification & Experiences:

• Bachelor's degree or above in business, event coordinating, hospitality, or a related field;
• Minimum of 2-year experience in sales or hospitality will be an advantage;

2. Skills:

• Excellence communicative English (both verbal & written);
• High level of IT skills, including Microsoft Office/ Team 365/ Outlook, …;
• Good interpersonal and communication skills;
• Ability to conduct market research will be essential.

3. Personality:

• Clever, ability to work independently;
• Resulted oriented, proactive & honestly;
• Ability to work under stress;
• Passion for delivering exceptional levels of guest service.

Please send your CV in English to HR Department at 12 Ly Dao Thanh, Trang Tien, Hoan Kiem, HN

or telephone: 024.3934 0888 - ext: 3042