Việc làm Giải Pháp Công Nghệ Felix

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Công Ty Cổ Phần Giải Pháp Công Nghệ Felix
Training Manager
Giải Pháp Công Nghệ Felix
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Thông tin cơ bản
Mức lương: Thỏa thuận
Chức vụ: Nhân viên
Ngày đăng tuyển: 05/12/2024
Hạn nộp hồ sơ: 04/01/2025
Hình thức: FULL_TIME
Kinh nghiệm: 2 - 3 năm
Số lượng: 1
Giới tính: Không yêu cầu
Nghề nghiệp
Ngành
Additional Information

Job Number24208094

Job CategoryHuman Resources

LocationRenaissance Riverside Hotel Saigon, 8-15 Ton Duc Thang Street, District 1, Ho Chi Minh City, Ho Chi Minh, Viet Nam,VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Job Summary

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

CANDIDATE PROFILE

Education And Experience

  • 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

OR

  • 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

CORE WORK ACTIVITIES

Administering Employee Training Programs

  • Promotes and informs employees about all training programs.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Helps employees identify specific behaviors that will contribute to service excellence.
  • Ensures employees receive on-going training to understand guest expectations.
  • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
  • Meets with training cadre on a regular basis to support training efforts.
  • Observes service behaviors of employees and provides feedback to individuals and/or managers.

Evaluating Training Programs Effectiveness

  • Monitors enrollment and attendance at training classes.
  • Meets regularly with participants to assess progress and address concerns.
  • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Measures transfer of learning from training courses to the operation.
  • Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets

  • Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
  • Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
  • Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
  • Aligns current training and development programs to effectively impact key business indicators.
  • Establishes guidelines so employees understand expectations and parameters.
  • Develops specific training to improve service performance.
  • Drives brand values and philosophy in all training and development activities.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing Training Budgets

  • Participates in the development of the Training budget as required.
  • Manages budget in alignment with Human Resources and property financial goals.
  • Manages department controllable expenses to achieve or exceed budgeted goals.
  • Utilizes P-card if appropriate to control and monitor departmental expenditures.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Công Ty Cổ Phần Giải Pháp Công Nghệ Felix
Giải Pháp Công Nghệ Felix Xem trang công ty
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Địa điểm:

CÔNG TY CỔ PHẦN GIẢI PHÁP CÔNG NGHỆ FELIX (FELIXTECH) là thành viên của Tập đoàn Công nghệ - Thương mại - Dịch vụ - Đầu tư Felix (Felix Corporation)

Lĩnh vực hoạt động của Felix Corporation:

F - Financial Services : Dịch vụ tài chính

E - Ecommerce : Thương mại điện tử trực tuyến

L - Labor Services : Dịch vụ lao động, việc làm, đào tạo

I - Investment Services: Đầu tư và quản lý tài sản

X - Xya : Nông nghiệp, đổi mới sáng tạo, nghiên cứu phát triển

FELIXTECH đặt mục tiêu trở thành nhà cung cấp LEADs hàng đầu thế giới giúp kết nối cung cầu đa dạng, nhanh chóng, an toàn và tiện lợi theo tiêu chuẩn quốc tế. Với nền tảng công nghệ Felix, chúng tôi cam kết mang đến các sản phẩm, dịch vụ sáng tạo, an toàn và tiện lợi cho các bên liên quan. Chúng tôi đặc biệt chú trọng phát triển nền tảng số cho các lĩnh vực: Ngân hàng, Bảo hiểm, Tài chính, Bất động sản, Tạp hoá, Chợ online,...

Truy cập Trang thông tin hoạt động: https://felixgroup.vn

Truy cập đến Sàn GD TMĐT Felix: https://felix.store

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