Việc làm THỐNG NHẤT (Cát Tường Bắc Ninh)
Cập nhật 07/12/2023 00:00
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THỐNG NHẤT (Cát Tường Bắc Ninh)
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Customer Success Specialist (Bpo/Outsourcing)
THỐNG NHẤT (Cát Tường Bắc Ninh)
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Thông tin cơ bản
Mức lương:
15 - 25 triệu
Chức vụ:
Nhân viên
Ngày đăng tuyển:
Đang cập nhật
Hạn nộp hồ sơ:
21/12/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Hồ Chí Minh
Mô tả công việc
Mô tả Công việc
Client Support and Relationship Management
Serve as a day-to-day contact for assigned clients, fostering positive working relationships.
Work alongside senior team members to address client concerns and ensure satisfaction.
Assist in regular client reviews to align service delivery with their expectations and requirements
Revenue and Service Opportunities
Identify potential upsell and cross-sell opportunities under guidance.
Collaborate with senior colleagues to prepare proposals for client needs
Service Level Agreement (SLA) Adherence
Monitor and report on service metrics, helping ensure SLA compliance.
Work with operational teams to maintain service consistency.
Team Collaboration and Reporting
Provide feedback from clients to help influence service delivery improvements.
Assist in preparing reports and updates on service performance and client needs.
Serve as a day-to-day contact for assigned clients, fostering positive working relationships.
Work alongside senior team members to address client concerns and ensure satisfaction.
Assist in regular client reviews to align service delivery with their expectations and requirements
Identify potential upsell and cross-sell opportunities under guidance.
Collaborate with senior colleagues to prepare proposals for client needs
Monitor and report on service metrics, helping ensure SLA compliance.
Work with operational teams to maintain service consistency.
Provide feedback from clients to help influence service delivery improvements.
Assist in preparing reports and updates on service performance and client needs.
Client Support and Relationship Management
Serve as a day-to-day contact for assigned clients, fostering positive working relationships.
Work alongside senior team members to address client concerns and ensure satisfaction.
Assist in regular client reviews to align service delivery with their expectations and requirements
Revenue and Service Opportunities
Identify potential upsell and cross-sell opportunities under guidance.
Collaborate with senior colleagues to prepare proposals for client needs
Service Level Agreement (SLA) Adherence
Monitor and report on service metrics, helping ensure SLA compliance.
Work with operational teams to maintain service consistency.
Team Collaboration and Reporting
Provide feedback from clients to help influence service delivery improvements.
Assist in preparing reports and updates on service performance and client needs.
Serve as a day-to-day contact for assigned clients, fostering positive working relationships.
Work alongside senior team members to address client concerns and ensure satisfaction.
Assist in regular client reviews to align service delivery with their expectations and requirements
Identify potential upsell and cross-sell opportunities under guidance.
Collaborate with senior colleagues to prepare proposals for client needs
Monitor and report on service metrics, helping ensure SLA compliance.
Work with operational teams to maintain service consistency.
Provide feedback from clients to help influence service delivery improvements.
Assist in preparing reports and updates on service performance and client needs.
Yêu cầu công việc
Yêu Cầu Công Việc
Skills:
Basic to intermediate understanding of BPO/Outsourcing operations and service delivery.
Strong interpersonal and communication skills.
Ability to support revenue generation activities.
Familiarity with data analysis tools and processes for assessing service metrics.
Experience:
2-3 years in customer success, account management, or related roles within the BPO/Outsourcing sector.
Demonstrated experience in managing client needs and supporting retention initiatives.
Education:
Bachelor's degree in Business Administration, Management, or a related field preferred.
Skills:
Basic to intermediate understanding of BPO/Outsourcing operations and service delivery.
Strong interpersonal and communication skills.
Ability to support revenue generation activities.
Familiarity with data analysis tools and processes for assessing service metrics.
Experience:
2-3 years in customer success, account management, or related roles within the BPO/Outsourcing sector.
Demonstrated experience in managing client needs and supporting retention initiatives.
Education:
Bachelor's degree in Business Administration, Management, or a related field preferred.
Quyền lợi được hưởng
Laptop
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Khu vực
THỐNG NHẤT (Cát Tường Bắc Ninh)
Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
Tầng 3 Chung cư Cát Tường New, Đường Lý Thái Tổ, Phường Ninh Xá, Thành phố Bắc Ninh
THỐNG NHẤT (Cát Tường Bắc Ninh) Công ty hoạt động trong lĩnh vực xây dựng chung cư nhà ở xã hội
Chính sách bảo hiểm
- Được hưởng các chế độ bảo hiểm : BHYT, BHXH, BHTN
- Hưởng quyền lợi bảo hiểm 24/7
Các hoạt động ngoại khóa
- Du lịch hàng năm
- Team building theo quý
- Các hoạt động vui chơi, giải trí, ca hát thường xuyên
- Thể thao: Đá bóng, bóng chuyền,..
Lịch sử thành lập
- Công ty được thành lập năm 2006
Mission
- Các mục tiêu chúng tôi đặt ra cho chương trình bền vững phản ánh trực tiếp tầm nhìn của chúng tôi về việc đảm bảo một tương lai lành mạnh hơn cho ngành,
.
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