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Job Category Sales & Marketing
Location Danang Marriott Resort & Spa Non Nuoc Beach Villas, 23 Truong Sa Street, Hoa Hai Ward, Da Nang, Viet Nam, Viet Nam VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.
CANDIDATE PROFILE
Education And Experience
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
Supporting Developing & Executing Sales Strategies
- Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
- Assists with the development and implementation of promotions, both internal and external.
- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
- Recommends booking goals for sales team members.
- Monitors all day to day activities of direct reports.
- Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
- Assists Revenue Management with completing accurate six period projections.
- Reviews sales and catering guest satisfaction results to identify areas of improvement.
- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
- Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
- Participates in and practices daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
- Develops and manages relationships with key stakeholders, both internal and external.
- Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
- Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
- Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.
- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
- Utilizes all available on the job training tools for employees.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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KEYCOM - Chính là tấm ÁO CHOÀNG đồng hành cùng khách hàng đi mọi nẻo mưa, nắng , giá lạnh, nóng bức, cả khi ngủ lẫn khi thức Công ty hoạt động trong lĩnh vực quảng cáo, chuyên làm kinh doanh và sản xuất các sản phẩm như sau : - Sản xuất các mặt hàng trưng bày bất kể nơi nào trên thị trường - Cung cấp bất kể dịch vụ nào khách hàng yêu cầu - Có khả năng thiết kế ra tát cả các sản phảm cần thiết - Sản xuất kệ siêu thị - Sản xuất vật dụng trưng bày tạp hóa - Sản xuất vật dụng trưng bày nhà thuốc - Sản xuất vật dụng trưng bày quán ăn - Sản xuất vật dụng trưng bày các rạp chiếu phim - Sản xuất dụng cụ trưng bày các showroom - Sản xuất dụng cụ chạy sự kiện, activation - Sản xuất gian hàng chạy hội chợ * Khách hàng chính của công ty như sau : - P&G - Coca – Cola, Nestle, Kimberly Clark, Kangaroo, Rohto, Vinmart - Orion, Koikeya, Esterlauder - Sanofi... Công ty đang sở hữu nguồn nhân lực theo chiến lược : Creative Sáng tạo - Luôn năng động, sáng tạo nhằm thích nghi với sự thay đổi của thị trường; tạo sự khác biệt, đa dạng hóa sản phẩm và dịch vụ để đáp ứng tối ưu nhu cầu của khách hàng. Advanced Tiên tiến - Đổi mới trong tư duy và linh hoạt trong hành động, liên tục cải tiến hệ thống quản lý và đi đầu về công nghệ để tạo giá trị gia tăng cho các cổ đông, khách hàng và đối tác. Passionate Nhiệt huyết, đam mê - Chinh phục mọi thử thách bằng ngọn lửa nhiệt huyết và niềm đam mê. Đó cũng chính là sự tận tâm và tinh thần trách nhiệm trong việc hiện thực hóa các mục tiêu chung của công ty Energetic Đầy năng lượng - Tạo lập môi trường làm việc năng động với nguồn nhân lực mạnh mẽ; các sản phẩm, dịch vụ phong phú; năng lực tài chính dồi dào; mang đến khách hàng một cuộc sống tràn đầy năng lượng. Leading Dẫn đầu - Trở thành tập đoàn đầu tư hàng đầu tại Việt Nam trong lĩnh quảng cáo , sáng tạo Tổng công ty : 166-168 Tân Hiệp 4. Str., ,W. Tân Hiệp, Dist. Hóc Môn Chi nhánh Hà Nội : Simco Sông Đà, Vạn Phúc. W, Dist. Ha Dong, Ha Noi, Viet Nam Văn phòng Event : Toà nhà Centre Point 106 Nguyễn Văn Trỗi, Phường 8, Phú Nhuận, Hồ Chí Minh
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