Available to work fixed night shifts on-site (10PM-7AM). Contact global customers via phone and email to gather detailed information on their technical issues. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. Resolves or escalates multiple and varied customer issues, and documents technical work and research. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Attends readiness training and non-technical training to ensure that they become proficient in support topics. Identifies potential defects and escalates to more senior engineers to resolve them. Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Yêu cầu công việc
Strong proficiency in English (equivalent to IELTS 6.0 or TOEIC 750 or higher) 5 days work week, 2 unfixed days off. A genuine passion for IT and a desire to grow within the industry. A customer-focused mindset with the ability to provide exceptional service. Available to work fixed night shifts on-site (10PM-7AM). 5 days work week, 2 unfixed days off. Benefits: • 30% night shift bonus from 10PM-6AM • Salary at 100% during the probationary period. • Training will be offered in 1st month. • 90% contribution of the gross salary to social insurance. • 12 days of annual leave, and 8 days of sick leave. • PVI insurance + 500,000 VND food allowance for employees working night shift. • Full working equipment will be provided • Annual Health Checkup.
Quyền lợi được hưởng
Thưởng 30% night shift bonus from 10PM-6AM Chăm sóc sức khoẻ Annual Health Checkup. Nghỉ phép có lương 12 days of annual leave, and 8 days of sick leave. Xem thêm
419/47 Nguyễn Thị Thử, Xã Xuân Thới Sơn, Huyện Hóc Môn, Thành phố Hồ Chí Minh, Việt Nam
Đồng Phục Vàng - là thương hiệu của Công ty CP Gold Garment – công ty may mặc chuyên nghiệp sản xuất các sản phẩm đồng phục, quần áo thời trang trong nước và xuất khẩu. đã được 3200 khách hàng đã lựa chọn.
Công Ty CP Gold Garment chuyên may Đồng phục, sản xuất đồng phục xuất khẩu. . 1. May áo thun Đồng phục. 2. May áo sơ mi Đồng phục. 3. Đồng phục Công sở. 4. Đồng phục Bảo hộ LĐ 5. May Nón kết, nón Tai bèo. 6. Khẩu trang vải, khẩu trang y tế, bảo hộ y tế, găng tay.