Asahi Intecc Hanoi

Mô tả Công việc

• Lead a team of IT support staffs to provide IT servicesto end-users at TTI's factories in Dau Giay, Dong Nai and other locations whenrequired.
  
• Troubleshoot incidents, update information, andrestore/deliver IT service requests within Operational Level Agreements/ServiceLevel Agreements, following ITSM best practices.
• Monitoring and updating CMDB to ensure IT inventoryaccuracy and up-to-date.Manage and monitor IT assets and software license management.
• Complying and contributing to IT policies, standards, SOPand guidelines.
• Collaborate with other IT department, users and vendorsto ensure optimal performance and security of IT systems and devices.
• Provide training and guidance to users on IT policies andbest practices, promoting knowledge sharing culture.
• Compliance with Conversation, Feedback and Recognitions(CFRs) method to build up company’s culture.
• Participate in and contribute to IT-related projects andinitiatives, in alignment with the goals and objectives of the organization.
• Research and offer in-dept technical solutions forcomplex problems or projects.
• Evaluating, presenting and discussing with line manageron Objective and Key Results (OKRs)/KPI method in a regular basis.
• Perform ad-hoc support as assigned