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Mô tả công việc
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
MONITORING AND SUPPORTING PROGRESS TOWARD GUEST SERVICES AND FRONT DESK GOALS
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfac
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
ENSURING EXCEPTIONAL CUSTOMER SERVICE
- Provides service that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Handles guest problems and complaints effectively.
MANAGING PROJECTS AND POLICIES
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Quyền lợi được hưởng
- Attractive remuneration packages
- Competitive salary | 13th salary month
- 05 working days | 02 days off per week
- Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
- Discounted rates apply when using services at properties
- Participating in ultimate phenomenal activities for employees
- National and international training courses
- Periodic health check | Accident insurance 24/7
- Opportunity to grow career at the most luxurious 5-star hotel group in the world.
Yêu cầu công việc
- Minimum 5 years experience in the guest services, front desk, or related professional area.
- BA from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
Yêu cầu hồ sơ
Contact Number +84 235 3753 333
Personal Incharge Mr. Vinh
![CÔNG TY TNHH BÌNH BẢO MINH - CHI NHÁNH HẢI DƯƠNG CÔNG TY TNHH BÌNH BẢO MINH - CHI NHÁNH HẢI DƯƠNG](https://1900.com.vn/storage/uploads/companies/logo/518/452309557-1013535043813955-1076334326959870884-n-1723439506.jpg)
CÔNG TY TNHH BÌNH BẢO MINH - CHI NHÁNH HẢI DƯƠNG luôn phấn đấu cung cấp các sản phẩm, dịch vụ chất lượng nhằm đáp ứng những yêu cầu ngày càng cao của Quý khách.
Để góp phần quan trọng vào sự phát triển trong tương lai, chúng tôi luôn tìm kiếm về những thành viên năng động , tràn đầy nhiệt huyết gia nhập và cùng chúng tôi đưa công ty phát triển mạnh mẽ hơn nữa.
Đến với công ty bạn sẽ được làm việc trong môi trường chuyên nghiệp, năng động. Công ty luôn chú trọng quyền lợi và chế độ đãi ngộ hấp dẫn, luôn tạo cơ hội học hỏi và thăng tiến cao cho nhân viên
Địa chỉ: Số 2A đường Ngô Quyền, p.Cầm Thượng, tp. Hải Dương
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