BTM GCS VIETNAM

The incumbent of this job is responsible for developing and implementing full-time agency development for attaining or exceeding all key performance indicators (KPI) and profitability objectives and department goals. Goals include generating agency channel targets New FYP, new recruits; increasing the number of core agents or producers; supporting profitability through quality measures. Develop and improve performance of agency force to achieve goals. Ensure agency force operational effectiveness to realize production and profitability goals.

1. Meet all the annual KPI's set for the roles of Center Director.

2. Planning and execution:

▪ Prepare weekly, monthly, quarterly and annual business plan for the area in charge

▪ Follow up by monitoring progress and results and taking appropriate counter measures

▪ Fosters effective teamwork

3. Relationships and communications:

▪ Build effective relationships both within internal and external departments

▪ Seek input from and maintain effective ongoing communication with others

▪ Manage conflict to ensure least disruption to organization

4. Others:

▪ Be respectful and trustworthy

▪ Be always caring and sympathetic

▪ Demonstrate a courtesy and professional appearance and manner

▪ Be able to handle agents' queries effectively