About Us
Salvia is a Singapore-based tech startup that connects millions of users worldwide with expert advisors on topics like love, relationships, psychology, family, and careers. Specializing in Astrology, Horoscope, Spirituality, and Tarot, our advisors offer accurate, insightful guidance to users globally through our app, which allows instant chat or call consultations.
With a strong presence in markets such as the US, Europe, Japan, Taiwan, and more, Salvia is a small, agile team dedicated to delivering high-quality service and growing our products with passion and adaptability.
The Job
We are looking for an English-speaking Customer Service Executive to join our team and support the English-speaking market. This role is integral to ensuring a smooth, positive experience for our users by addressing inquiries and resolving app-related issues. As a key point of contact, you’ll handle customer support across channels like chat and email, while also collaborating with our team to enhance our users’ experience.
Key Responsibilities:
• Provide responsive, professional customer support via chat, email, and other platforms.
• Address customer inquiries and resolve product-related issues efficiently.
• Support Salvia Advisors by managing and resolving queries on the advisor platform.
• Assist in maintaining and managing user feedback on the App Store and Google Play reviews.
• Contribute to social media support and Star School’s pre-sales inquiries.
• Collaborate with team members to ensure high customer satisfaction and operational effectiveness.
• Identify and report recurring issues or suggestions to improve product quality and user experience.
Requirements:
• Excellent proficiency in English (IELTS 6.5 or higher).
• Customer-oriented mindset with strong communication and interpersonal skills.
• Self-motivated and adaptable, with a problem-solving approach and the ability to remain calm under pressure.
• Experience in customer service or related roles is a plus.
• Comfortable with multitasking and learning new tools, with an interest in social media and customer engagement.
What We Offer:
• Competitive salary and comprehensive benefits.
• Full salary probation, Full SMUI, another allowance
• Opportunity to grow within a fast-paced, international startup environment.
• Working hours: Monday to Friday, 9:00 am – 6:00 pm.
• Office location: E-town Central, 11 Doan Van Bo, District 4, HCM.
Cty TNHH Cảnh Quan Trẻ (tên viết tắt Yhome) là công ty chuyên về lãnh vực thiết kế và thi công và bảo trì cảnh quan sân vườn. Với trên 20 năm kinh nghiệm về tư vấn, nuôi trồng và cung cấp cây xanh công trình cho các dự án, kết hợp nhuần nhuyễn giữa sự sáng tạo từ các kiến trúc sư và sự cần cù, am hiểu thiên nhiên từ các người thợ, chúng tôi đã và đang mang đến vẻ đẹp, sự hài hòa, hợp lý cho các công trình thương mại, nhà ở.
Chính sách bảo hiểm
Các hoạt động ngoại khóa
Lịch sử thành lập
Mission
Các mục tiêu chúng tôi đặt ra cho chương trình bền vững phản ánh trực tiếp tầm nhìn của chúng tôi về việc đảm bảo một tương lai lành mạnh hơn cho ngành
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