Cityclinic Việt Nam

1.Team Leadership & Management
Recruit, train, manage, and evaluate the performance of the telesales team.
Assign tasks, supervise daily operations, and monitor KPIs to ensure team and individual targets achive targets.
2. Sales Strategy & Campaigns
Analyze and expand the customer data source; develop appropriate customer care strategies.
Create and adjust telesales scripts tailored to different customer segments and campaigns (new products, promotions, reactivation).
Collaborate with Marketing to optimize conversion rates and grow the customer base.
3.Performance Monitoring & Reporting
Ensure sales and business targets are achieved according to plan.
Monitor, analyze, and report on sales results, conversion rates, and customer behaviors.
Propose process improvements to enhance work efficiency and sales productivity.
4.Data Analysis & Process Optimization
Analyze call effectiveness, customer feedback, and market trends to optimize operations.
Develop performance metrics such as CSAT, NPS, and conversion rates.
5.Communication & Conflict Resolution
Ensure effective communication within the team and with customers.
Handle complaints, conflicts, and negative feedback promptly and professionally.
6. Tools & Technology Proficiency
Proficient in using CRM systems and telesales support tools (auto-dialer, email/SMS automation).
Optimize workflows from customer management to closing sales.Core Competencies:
Result-Oriented Thinking
Customer-Centric Mindset
Leadership
Ownership & Accountability
Skills:
Excellent communication, persuasion, and telesales closing skills
Strong coaching and team leadership abilities
Proficient in Excel and CRM tools
Analytical skills for performance tracking and improvement
Healthcare, clinic or service industry experience is an advantage
Qualifications:
Bachelor's degree or higher in Business Administration, Sales, Marketing, or related fields
Minimum 3 years of experience in managing a Telesales team
Background in healthcare, insurance, education, or service industries is highly preferred
Long-term commitment and career interest in sales and customer service in the healthcare sectorYearly bonus base on business efficiency
Get periodic health checks according to company policy
Health Insurance
Performance review once a year
Discount promotion for staff and relatives up to 60%
Young, friendly and professional working environment
Being trained and developed professional skills, career
Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.!
Bảo hiểm xã hội, Bảo hiểm sức khỏe, Khám sức khỏe định kỳ, Thưởng tháng 13, Thưởng hiệu quả làm việc