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ZIM VIETNAM LLC
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Customer Service
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
01/02/2024
Hạn nộp hồ sơ:
02/03/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Ho Chi Minh City, Vietnam
Các Phúc Lợi Dành Cho Bạn
Attractive salary package + 13th salary + yearly performance bonus
Premium healthcare insurance for employee
Hybrid and flexible working environment with WFH policy 1 day per week
Mô Tả Công Việc
This position is responsible for addressing customer requirements and expectations by providing products and service information; resolving products and service problems as well as providing corrective action plans. This will include but not limited to all customer requirements agreed in SOP & KPI.
The individual will also be required as needed to align / coordinate with other departments / colleagues to fulfill the customer’s requirements… or other assignments from CS Doc. Manager - Ho Chi Minh
• Respond to customs phone call inquiry & Handling inquiry from customs
• Handling Team SRs in Smart CS
• Solving pending / arising problem from customers and other agent’s department.
• Prepare and arrange manifest for import cargoes.
• Fulfill other tasks as assigned by CS Doc. Manager - Ho Chi Minh.
The individual will also be required as needed to align / coordinate with other departments / colleagues to fulfill the customer’s requirements… or other assignments from CS Doc. Manager - Ho Chi Minh
• Respond to customs phone call inquiry & Handling inquiry from customs
• Handling Team SRs in Smart CS
• Solving pending / arising problem from customers and other agent’s department.
• Prepare and arrange manifest for import cargoes.
• Fulfill other tasks as assigned by CS Doc. Manager - Ho Chi Minh.
Yêu Cầu Công Việc
• Effective English communication (written and verbal).
• Good MS Office.
• Excellent Customer service skills.
• Customer-oriented mindse
• Requires minimum supervision
• Strong Problem-Solving skills.
• Pro-active.
• Ability to work properly within a team
• Bachelor in Foreign Trade/ Economics/ Foreign Language
• Minimum 2 years of relevant working experiences
• Good MS Office.
• Excellent Customer service skills.
• Customer-oriented mindse
• Requires minimum supervision
• Strong Problem-Solving skills.
• Pro-active.
• Ability to work properly within a team
• Bachelor in Foreign Trade/ Economics/ Foreign Language
• Minimum 2 years of relevant working experiences
Khu vực
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