Diebold Nixdorf

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role

Provides end-to-end customer support in the following areas: (1) contract and order management, (2) logistics and solution delivery, and (3) billing and invoicing. Coordinates between relevant internal and external parties and ensures timely and accurate execution of sales (lead-to-order) and, especially, delivery (order-to-cash) processes. Executes global standards and practices at the local level.

Responsibilities for Internal Candidates
• Supports Sales proposal development, demand forecasting, solution pricing, contract management and delivery and associated monitoring processes.
• Contributes to contract development and execution, ensuring necessary approvals and timely distribution to internal and external stakeholders.
• Serves as subject matter expert, engaging with Sales Operations team members, allied teams, product and program stakeholders, suppliers and customers to ensure understanding and resolution of process, administrative and other issues.
• Ensures correct and proper management of customer orders (sales and related purchase orders) in cooperation with GBS.
• Coordinates solution delivery with all relevant parties, ensuring prompt and regular customer communication.
• Contributes to the development, maintenance and distribution of accurate demand forecasts to all relevant parties.
• Provides funnel management support for central Sales Operations, ensuring adherence to established processes and reporting requirements.
• Provides and / or ensures monthly routines and reporting for Sales Operations management.
• Assists with development and implementation of Sales Operations process improvements.
Serve as mentor to entry level associates.