Mô tả công việc
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
Quyền lợi được hưởng
- Premium insurance with many inpatient and outpatient medical examination and treatment benefits
- Phone allowance, meals allowance and others
- Marriott International Associate discount for Room and F&B
- International work environment
Yêu cầu công việc
- At least 1 to 2 years experience at the same position.
- Be able to relocate to Ha Giang City.
Yêu cầu hồ sơ
- Resume
Công ty TNHH Interlube Việt Nam là nhà phân phối ủy quyền của hãng dầu nhờn Chevron (Mỹ) – 1 trong năm thương hiệu dầu nhớt lớn nhất trên thế giới, có trụ sở ở 180 quốc gia.
Lĩnh vực kinh doanh chính là các dự án công nghiệp: Nhà máy xi măng, nhà máy thép, nhà máy nhôm, dệt nhuộm, thủy điện, nhiệt điện, các công ty cơ khí, các công ty vận tải hàng hóa và hành khách, các công ty thi công cơ giới.
Phạm vi hoạt: toàn lãnh thổ Việt nam, có hệ thống kho bãi nằm ở cả 3 miền Bắc (Hải Phòng, Hưng Yên), Trung (Đà Nẵng), Nam (Bình Dương)