May An Nam Matsuoka

Mô tả Công việc

Purpose of the position

• Manage shipment from booking to arrive at destination
• Manage vendors/shipper and carriers
• Communicate with all involved parties
• Check P&L of shipment
• Follow Company applications and policy

Main Duties & Responsibilities

• To follow customers SOP and internal SOP

• To comply and meet all KPI from customers and company

• To follow up shipment as per procedure: advices and feedback to customer and overseas stations shipment status and make respective booking arrangement (pickup, booking with carriers etc.)

• To check and verify documents and update company systems

• To carry out the approved improvement and changes on procedures and systems made by supervisors.

• To support Sales and overseas offices for retaining existing and gaining new customers

• To handle incident, pre-claim and feedback to customer’s inquiries, complaints, claims follow up

• To verify cost and provide shipment number for incoming invoices from Intercompany and subcontractors/carriers

• To handle and ensure billing/costing on time

• To follow and complete shipment till arrive destination

• To complete all required task from company systems.

• To optimize relationship with customers, carriers and subcontractors to deliver excellence service

• To carry out daily operations tasks efficiently and work within area guidelines and company’s policies and procedures

• To update CW1, EDC, … and other applications

• To report and feedback on irregularities, pre-claims, and problems to Supervisors

• To carry out approved proposed improvement/changes on procedures and systems

• To back up other operation team

• To take up additional tasks as assigned

Yêu Cầu Công Việc

Skills and Specification

• Experience in logistics/ forwarding industry
• Knowledge of local and overseas custom and regulations
• Basic geography knowledge
• Basic accounting and administrative skills
• Careful person
• Good at Microsoft excel, word
• Fluent in English and Vietnamese
• BA Foreign Trade. In same or similar position in freight forwarding industry