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OTC Manager
Công Nghiệp Germton
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
02/01/2025
Hạn nộp hồ sơ:
01/02/2025
Hình thức:
FULL_TIME
Kinh nghiệm:
10 - 11 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS
We look forward to receiving your application!
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS
- Role purpose: Manage the OTC team effectively, including Credit Collection and Control, Query Handling and Billing Functions, in order to provide quality service to our customers while achieving timely customer payment in line with company targets.
- Provide professional billing, query management, credit control, and debt collection services whilst maintaining good customer relations:
- Ensure timely and error-free issuing of invoices.
- Ensure timely follow-up of customers’ accounts and prompt payment of outstanding balances.
- Ensure Customer Queries are handled with speed and accuracy.
- Ensure we handle customer calls in line with agreed GOS and ACR targets.
- Regular customer visits to maintain good relationships
- Oversee credit management to ensure timely debt collection and to manage DSO in line with Global / Regional standards as per Network Finance Manual calculation.
- Plan, organize, and direct an efficient/effective Query Handling Section to ensure that all queries are satisfactorily resolved within the agreed target time frame and standard.
- Ensure the finance processes comply with global/regional standards and, where there are deviations, these are adequately substantiated.
- Safeguard the integrity of the billing process to ensure complete capture of revenue.
- Manage and ensure all receipts are handled on time & accurately so as to meet regional targets.
- Work with the regional office to roll out global/regional programs.
- Develop a culture of quality, service excellence (for internal customers), flexibility, and cost consciousness.
- Identify training needs and career development opportunities to motivate and drive a high-performance team.
- Develop KPIs with team members and monitor individual performance.
- 10 years relevant experience with 3 years in a managerial role, preferably in the logistics/transportation industry or multinational companies
- Degree in Accounting / Finance
- Professional Accountancy qualification (CPA or equivalent)
- Language Requirements: English Fluent (written and spoken)
- Multifarious benefit programs.
- Strong career support & lots of opportunities in an international environment.
- Training: both online and offline with Global DHL Standards.
- Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
- Working together based on DHL values of “Respect and Results”.
- Diverse engagement activities under “Best Day Everyday” – our Health & Well-being program.
- Employee hobby clubs, sports championships.
We look forward to receiving your application!
Khu vực
Công Nghiệp Germton
Xem trang công ty
Quy mô:
5.000 - 10.000 nhân viên
Địa điểm:
KCN Đông Quế Sơn-T.T Hương An
Germton là một tổ chức kinh tế của Hồng Kông, doanh nghiệp chuyên sản xuất, gia công các mặt hàng quần áo trẻ em.
Công ty TNHH MTV Công Nghiệp Germton có tổng diện tích 40.000m2 với diện tích nhà xưởng là 17.400m2.
Công ty đang trong quá trình mở rộng quy mô thêm 2 xưởng mới để phục vụ cho quá trình sản xuất.
Chính sách bảo hiểm
- Được hưởng các chế độ bảo hiểm : BHYT, BHXH, BHTN
- Hưởng quyền lợi bảo hiểm 24/7
Các hoạt động ngoại khóa
- Du lịch hàng năm
- Team building theo quý
- Các hoạt động vui chơi, giải trí, ca hát thường xuyên
- Thể thao: Đá bóng, bóng chuyền,..
Lịch sử thành lập
- Công ty được thành lập năm 2015
Mission
Các mục tiêu chúng tôi đặt ra cho chương trình bền vững phản ánh trực tiếp tầm nhìn của chúng tôi về việc đảm bảo một tương lai lành mạnh hơn cho ngành,
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