Niteco ★ 4.4

We are seeking an
IT Team Lead
to further enhance our digital transformation services. The IT Team Lead will oversee the
internal infrastructure, network, and systems
for the entire company and indirectly support our global employees/clients, driving improvements to elevate these services to the next level. This role shall
manage a team of four members
to ensure seamless operations and continuous optimization. The main responsibilities of the IT Team Lead include:
Infra/System/Network

Define KPIs and monitoring performance metrics for systems to improve processes and address gaps.
Ensure the team fully understands and adheres to ISO 27001 standards.
Create plans and processes for the implementation and sustainability of infrastructure (internal and external) with optimal performance and security. Select and implement security tools, firewall policies, and procedures in collaboration with the company’s internal IT team.
Define a process for setting up new environments and manage infrastructure incidents/changes effectively.
Design and implement an architecture that supports the enterprise infrastructure across the entire organization, including legacy networking (e.g., routers, switches, firewalls, static/dynamic and rule- based routing, VPN, etc.) and modern cloud infrastructure (Azure Stack HCI, Subnets, Gateways, Load Balancers, Peering, etc.). Define, document, and enforce system standards.
Ensure system backups are in place, and disaster recovery is properly planned.

Cloud Infrastructure

Maintain O365, Azure AD, Azure cloud resources, Amazon AWS, and Dockerized containers in ways that optimize performance and cost.

Monitoring

Ensure servers/applications are properly monitored across the entire delivery organization, and set up alerts (we are using tools like Zabbix, Grafana, and other monitoring systems) to take necessary actions in response to issues as quickly as possible.
Maximize network performance by monitoring performance, troubleshooting network problems and outages, and scheduling upgrades.
Monitor and manage the Azure Stack HCI environment to ensure optimal performance, availability, and security.

Automation

Organize, automate, and schedule upgrades and maintenance for servers and workstations without disrupting other work.
Automate to ensure the security of client and server computers by installing and upgrading antivirus and firewall software through automation.
Enhance accuracy and efficiency by automating infrastructure provisioning and various tasks.

Other Tasks

Provide day- to- day support to internal and external clients as needed.
Ensure all infrastructure architectures, systems, and information are properly documented.

Continuous Improvement

Conduct periodic environment reviews and provide suggestions for enhancing service or improving the resiliency of environments.
Conduct proactive research to analyze security vulnerabilities and recommend appropriate strategies.
Study and share new techniques, practices, and tools with other team members.
Take the initiative to improve reporting, processes, workflows, and outcomes.
Identify potential technological innovations and collaborate with businesses to increase infrastructure flexibility, reliability, scalability, resilience, availability, performance, and cost- effectiveness.

Yêu cầu công việc

Microsoft Azure certification or similar industry certification/qualification is highly regarded
Experience in team management, ensuring timely delivery and quality of work.
Experience with multiple operating systems, including Linux, macOS, and Windows Server/Client.
High sense of responsibility
Strong communication skills (in English and Vietnamese) with the ability to consult on the best possible infrastructure solutions
Bachelor’s degree in IT, Computer Science, or a related field
Solid understanding of networking/system fundamentals, including routers (Cisco, HP, Ubiquiti, etc.), layer- 2/3 switches, and related technologies (i.e. BGP Multihoming, Stacking, VRRP, STP, NAC...)
Ability to work under pressure and meet tight deadlines
Proficiency in scripting and programming languages (e.g., Python, Perl, Shell, AWK, TCL) and communication protocols (e.g., REST, SNMP, SOAP)
Extensive experience with firewalls (Palo Alto, CheckPoint, Juniper, Cisco, etc.), particularly with VPN Site- to- Site, Threat Prevention, and URL Filtering
Familiarity with virtualization systems (Hyper- V, VMware vSphere)
Extensive experience with SCCM or equivalent solutions, along with in- depth security expertise (experience with Microsoft Endpoint Configuration Manager is a plus).
Experience managing cloud infrastructure (Azure, AWS, GCP) and handling network/system/data migration
Strong customer service- oriented mindset, with the ability to handle inquiries efficiently and promptly through our ticket system.
Excellent knowledge of core infrastructure concepts (CCNA/MCSA equivalent)
Experience with network management tools (e.g., Nagios, Cacti, Zabbix)
Experience in customer support environments (ticket system, phone, email, chat support)
Good understanding of computer systems, mobile devices, and website management
Ability to work effectively both independently and as part of a team
Creative, innovative, and committed to continuous improvement
Strong experience with Azure Stack HCI
Experience with automation and orchestration platforms for infrastructure automation tasks
Advanced knowledge of infrastructure design, optimization, and troubleshooting (CCNP/MCSE equivalent)
Good knowledge of system, storage, and Microsoft services (e.g., Active Directory, DHCP, DNS, Radius, WSUS, WDS) from vendors like HP, Supermicro, and Synology
Highly motivated to deliver top- quality work
Ability to analyze, plan, monitor, and optimize infrastructure to meet company and client expectations for performance and cost

Professional, flexible & dynamic working environment with colleagues of different nationalities that is open- minded, creative, supportive, friendly, and encouraging
Attractive salary with bi- yearly review, 13th- month bonus, performance bonus, public holiday bonuses, birthday gift, employee service awards up to $1,000
Summer kick off at 5- star resort
Bright working space with modern facilities including the newest software
Employees and families are engaged and taken care of by the company via Trade Union activities
Regular communication from Management on the company’s strategy, development plan, and new opportunities for employees
A clear career path with proper training courses, workshops, fully sponsored certificate exams
Extensive AON health insurance (during labor contract) and accident insurance (during probation) in addition to the state- mandated health insurance
Opportunities to join global technical conferences

Cập nhật gần nhất lúc: 2025-03-08 20:10:02