SGH ★ 3.0

Reporting Line: Report to IT Leader (ITL) and IT Manager

Roles & Responsibilities:

• Helpdesk:
- Administer the company's internal helpdesk and ticketing system.
- Resolve IT tasks and issues efficiently.
- Provide timely and reliable customer support.
- Perform complete handover procedures during daily work rotations and deputy duties.

• Network:
- Deep knowledge of network technologies, including TCP/IP, Firewall, Web proxy, Routing & Switching, LAN/WAN, VPN, Wireless network, DHCP, and DNS.
- Maintain and monitor the company's network infrastructure.
- Implement and maintain systems for network reliability and security.
- Manage UTM firewalls (e.g., Sophos, Fortinet) and Wi-Fi infrastructure (e.g., Unify).

• System:
- Set up and maintain Windows servers, including Windows policy, domain policy, and active directory.
- Proficiency in Linux OS (Ubuntu, CentOS) and Bash scripting.
- Manage and update the company's IT inventory system.
- Develop and implement IT-related operation systems, standards, procedures, and policies.

• Security:
- Experience in cyber threats, risk management, and information security.
- Ensure compliance with IT-related agreements/contracts.
- Implement and maintain systems and procedures for technical reliability and security.
- Familiarity with ISO 27001 and GDPR is a plus.

• Application Support (Specializing in Digital Data or Invoicing):
- Provide support for specific applications related to digital data or invoicing.
- Troubleshoot and resolve application-related issues.
- Collaborate with users and stakeholders to ensure smooth operation of applications.

• Optional:
- DevOps: Experience in DevOps practices, including continuous integration, deployment, and automation.
- Cloud: Knowledge and experience with cloud platforms and services (e.g., AWS, Azure, Google Cloud) for infrastructure deployment and management.