Sony ★ 3.7

Key responsibilities
1/ Order processing in SSO and internal system (SAP)
- Follow orders in Shopify & Simple, create replacement orders for return or replace process
- Follow delivery & receiving process and support Customer if any
2/ Master data management for SSO
- Models list, price lsit, bundle management, promotion price update
3/ Delivery performance following
- Co-work with logistic team to follow and tracking delivery performance.
- Improve delivery timeline and service.
- Develop Fast Delivery service
4/ Supply Chain Management (SCM)
- Colloborate with PM team to forecast and improve FCST accuracy.
- Stock allocation, replenishment plan to prevent OOS (Out Of Stock) issue.
- Manage inventory, DOS and WOS ( Date of Stock, Week of Stock), to keep stock on Online store in healthy level, prevent aging models
5/ Customer Satisfaction management
- Co-work with SVC and CIC team to receive Voice of Customer cases and work out solution and solve and response end user asap.
- CRR : follow Review process to increase review number in SSO. Execute re-ward scheme for the Reviewers
6/ Report & performance analysis
- Deeper insight in performance result and analysis on key finding and action plan weekly, monthly.
7/ Other tasks as required by the line manager
- Others ad-hoc supporting job if anyPersonal Capabilities
Essential skills
- Previous experience in sales administration, or a similar role
- Experience with website operation can be an advantage
- Proficiency with word processing and spreadsheet software. (MS office)
- English: Good written and verbal communication skills
Essential character
- Being hardworking and enthusiastic
- Result oriented & deadline commited & carefull.
- Good teamwork & communication skills.
- Flexible and patient to work with cross function team to solve the problemThưởng
13th salary, Annual performance bonus, Meal allowance, Social insurance
Đào tạo
Online and offline training
Xe đưa đón
Transportation allowance