WOAC

Local Distribution (Coastal, Rail, Trailer, Truck):

• Receive plan/booking from customer and send to LSP.
• Follow loading date & delivery date to remind LSP on time.
• Clear order’s requirements and forward proper vehicle & driver information to customer/factory.
• Solve problems/issues related to scope of work.
• Collaborate with colleagues and other parties to handle shipment until completed.

Forwarder (LCL & FCL Sea Export & Import):

Export:

• Receive booking requests from customers, get E-booking by SDS’s Service Contract number (ONE, WHL, MSC, CMA-CGM, EMC, HMM...) for booking release, and send booking confirmation to customers.
• Working with Carriers to resolve all issues related to Customer's export shipments such as schedule changes, vessel delay/omission, mis-connection, space shortage, container shortage, payment, and invoicing.
• Submitting S/I, VGM to Carriers to get Master Bill of Lading, resolving all B/L related issues (B/L correction, amendment, re-issuing B/L), issuing HBL, and sending Pre-alert to our dest agent since ATD.
• Doing daily tasks and resolving other issues (container swapping, booking revision, CY cut-off extension, vessel delay...)

Import:

• Work with consignees to clear information. Request our LSP to get booking at POL and send to Shipper.
• Receive Pre-alert (all final docs) from Agent at POL and send them to customer.
• Follow ETA of each shipment to prepare for declaring imported cargo manifest on VNSW.
• Request Arrival Notice, Debit Note, and other procedures for releasing EDO (MBL) from Carrier 2-5 days before ETA and send all of them to customers/consignees under SDS's form (if needed).
• In Ho Chi Minh port no need to send approval email for picking up. In Hai Phong port, send HBL, Business License and Authorization Letter to Hai Phong port for approved pick up of Full Container.
• Check payment status and release EDO (MBL, HBL) to customers.
• Follow until shipment is completed.