Việc làm Pasteur Street
Cập nhật 28/11/2024 10:58
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Customer Service Specialist
Pasteur Street
26 việc làm
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Thông tin cơ bản
Mức lương:
400 - 600 USD
Chức vụ:
Nhân viên
Ngày đăng tuyển:
26/01/2024
Hạn nộp hồ sơ:
25/02/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- 23A Ngo Thoi Nhiem, District 3, HCMC.
Các Phúc Lợi Dành Cho Bạn
13th Salary
12 annual leave days per year
Discount 50% for all PSBC's Services
Mô Tả Công Việc
JOB OVERVIEW:
We are seeking a dedicated and experienced Customer Service Specialist to join our team. The successful candidate will play a key role in managing customer interactions, ensuring seamless booking processes, and elevating our overall customer service experience. This role is crucial in maintaining our reputation for outstanding service and fostering customer loyalty.
DUTY & RESPONSIBLE
1. Customer Interaction:
• Make phone calls to existing and potential customers, ensuring a personalized and positive experience.
• Respond promptly and professionally to customer inquiries, providing information about taproom availability, events, and promotions.
• Handle and resolve customer complaints or issues with efficiency and diplomacy.
2. Booking Management:
• Receive and process taproom booking requests.
• Coordinate with taproom managers to ensure accurate availability information.
• Confirm and communicate booking details to customers, providing necessary information for a smooth experience.
3. After-Service:
• Gather feedback from customers and analyze trends to improve service quality.
• Implement improvements based on customer feedback to enhance overall satisfaction.
• Resolve any post-event issues or concerns promptly.
4. Upscale Tele Sales:
• Utilize upselling techniques to promote additional services, memberships, or products during customer interactions.
• Find, develop, and maintain strong relationships with key decision-makers across targeted companies.
• Collaborate with the commercial team to identify opportunities for upselling and cross-selling.
5. Brand Ambassador:
• You will be required to undertake a fast-track training program to enhance your knowledge and expertise of craft beer (beer process, ingredients used etc) in Vietnam and become an expert in the products and history of Pasteur Street craft beer company (a comprehensive training and induction course will be provided by the CEO)
• Be able to answer customer questions on our products and history and taproom offerings for private parties.
• Together with other members of the commercial team, represent Pasteur Street Craft Beer at industry networking events, customer events and trade shows, to enhance brand visibility and build valuable relationships.
We are seeking a dedicated and experienced Customer Service Specialist to join our team. The successful candidate will play a key role in managing customer interactions, ensuring seamless booking processes, and elevating our overall customer service experience. This role is crucial in maintaining our reputation for outstanding service and fostering customer loyalty.
DUTY & RESPONSIBLE
1. Customer Interaction:
• Make phone calls to existing and potential customers, ensuring a personalized and positive experience.
• Respond promptly and professionally to customer inquiries, providing information about taproom availability, events, and promotions.
• Handle and resolve customer complaints or issues with efficiency and diplomacy.
2. Booking Management:
• Receive and process taproom booking requests.
• Coordinate with taproom managers to ensure accurate availability information.
• Confirm and communicate booking details to customers, providing necessary information for a smooth experience.
3. After-Service:
• Gather feedback from customers and analyze trends to improve service quality.
• Implement improvements based on customer feedback to enhance overall satisfaction.
• Resolve any post-event issues or concerns promptly.
4. Upscale Tele Sales:
• Utilize upselling techniques to promote additional services, memberships, or products during customer interactions.
• Find, develop, and maintain strong relationships with key decision-makers across targeted companies.
• Collaborate with the commercial team to identify opportunities for upselling and cross-selling.
5. Brand Ambassador:
• You will be required to undertake a fast-track training program to enhance your knowledge and expertise of craft beer (beer process, ingredients used etc) in Vietnam and become an expert in the products and history of Pasteur Street craft beer company (a comprehensive training and induction course will be provided by the CEO)
• Be able to answer customer questions on our products and history and taproom offerings for private parties.
• Together with other members of the commercial team, represent Pasteur Street Craft Beer at industry networking events, customer events and trade shows, to enhance brand visibility and build valuable relationships.
Yêu Cầu Công Việc
JOB REQUIREMENTS:
• Proven experience in customer service, with at least 1-2 years’ experience in a supervisory or leadership role.
• Exceptional communication and interpersonal skills, fluent in English.
• Strong organizational abilities with attention to detail.
• Ability to handle challenging customer situations with tact and professionalism.
• Familiarity with the craft beer industry and enthusiasm for our products.
OTHER REQUIREMENT
• Flexible as required to work evenings as required.
• Proficiency in Microsoft Office, familiar with any CRM system for managing customer interactions and bookings.
• Proven experience in customer service, with at least 1-2 years’ experience in a supervisory or leadership role.
• Exceptional communication and interpersonal skills, fluent in English.
• Strong organizational abilities with attention to detail.
• Ability to handle challenging customer situations with tact and professionalism.
• Familiarity with the craft beer industry and enthusiasm for our products.
OTHER REQUIREMENT
• Flexible as required to work evenings as required.
• Proficiency in Microsoft Office, familiar with any CRM system for managing customer interactions and bookings.
Khu vực
Pasteur Street
Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
Văn phòng Pasteur Street Craft Beer
23A Ngô Thời Nhiệm, Phường Võ Thị Sáu, Quận 3
Sử dụng kĩ nghệ làm bia thủ công từ nhiều nơi trên thế giới cùng nguyên liệu độc đáo của Việt Nam, Pasteur Street đã tạo ra những sản phẩm bia thủ công có hương vị tuyệt vời. Cho tới nay, PSBC đã phát triển chuỗi 7 Taproom. Bia của PSB đã xuất hiện tại hơn 600 nhà hàng, bar, và khách sạn ở Việt Nam. Nếu bạn nhìn thấy biểu tượng của Pasteur Street ở tại các quán bar, nhà hàng khách sạn ở Sài Gòn, Hà Nội, Đà Nẵng, Nha Trang hay Sapa thì tức là bạn đã tìm được một trong những nơi uống bia chất lượng nhất thế giới.
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