Dược Phẩm Sang

Key Responsibilities:
Manage the customers data in GRV, CDP system and related platforms including verify user profile, create account, granting access and keep track consent forms to ensure accurate records of customer information.
Monitor two-ways conversations between HCPs and Pfizer’s Headquarter social network accounts. Providing response to customers in resolving issues by communicating with other departments (DSU/PQC, PMI, PA, Communication, etc…) within the company that follow company policies & local regulations.
Managing requests and ensure for the timeline as well as approval for all approval levels with the highest accuracy.
Developing reports that track customer request/message over time to identify trends in behavior or needs that may indicate opportunities for improvement. Follow from open-to-close for AEs/PQC report.
Coordinating with other departments (Digital team, Customer Facing Enablement, Biopharma Quality, Drug Safety Unit) to ensure that customer requests are responded to in a timely manner.
Work closely with BioOps and CFE team to handle smooth process to identify new or existing HCPs that support for leads creation and keep data freshness.
Make a connection to the appropriate person/department to address customer inquiries.
Coordinate other projects or tasks, as assigned by line manager.
Compliance: Ensures all responsible activities comply with relevant regulations and company SOPs