Yusen Logistics ★ 2.9

Main Job Purpose:
- Collect, respond and solve customer’s request.
- Maintain relationships with customers
- Instructing, supporting and supervising team members to perform daily tasks
- Assisting Assistant Manager in developing processes
- Coordinate to perform at the requests of the customers.
Job Details:
Receive Customer&039;s requests:
- Receive requests and related documents from customers or Yusen overseas agents (service quotes, import / export procedures for goods, problem solving, document requests, Customs procedure advices, procedures for payment, etc)
Coordinate to carry out the plan according to customer requirements:
- Planning to perform services as the request of customers and transfer information, operation request together with documents to the relevant business departments (if that department is not received) to coordinate the implementation following to the process and instructions.
- Follow closely the schedule and update information, shipment status and arising problems (if any) to customers. Adjust the delivery / pick up plan appropriately according to actual situation.
Record revenue/cost
- Coordinate with BID, FAD and BD Sales to follow and chase payment of customers to ensure payment on time.
- Record revenue/cost and make Debit note for Non- BUs charges for each shipment then send to Billing or IFF Department.
Assisting Assistant Manager in developing processes
Supervise daily jobs of subordinates
- Contribute ideas, support the Assistant manager in proposing improvement of procedures being implemented according to criteria of safety, effectiveness and cost reduction.
- Regularly checking and making plans for the contingency and transfer work jobs of members in a flexible and reasonable way to achieve the volume and quality of work as planned.
Other tasks would be required by the Line Manager

At least 3 years experiences at the same position in logistics field
Good at English and proficient in Microsoft office, drafting email
University Graduated majoring in Transportation/Economics or other relevant fields
Have knowledge about logistics, economic, commerce
Excel at Planning, Organizing and supervisory, Guiding and coaching
Excel at teamwork, communication skill and customer focus, problem- solving skills

Đóng BHXH đầy đủ
Môi trường làm việc chuyên nghiệp
Thưởng lương tháng 13
Thưởng hiệu quả công việc
Khám sức khỏe hàng năm
Tham gia các sự kiện cùng công ty hàng năm

Cập nhật gần nhất lúc: 2025-01-24 15:40:02