ESTEE LAUDER (VIETNAM) LLC. ★ 3.0

Description

Key Accountabilities:

Production, Communication and Analysis

⁃ Freestanding store systems training content support including but not exclusive to⁃ Process checklists for all end⁃users

⁃ Detailed, step⁃by⁃step visual walkthroughs

⁃ Quick⁃use instructional guides

⁃ Freestanding store systems training support to Field including but not exclusive to⁃ Webinars ⁃ In⁃Person⁃ Conferences

⁃ Provides store and field leader support with store processes as needed

⁃ Evaluation and reporting of content effectiveness, with a focus on continuous improvement

⁃ Curates content (printed, digital, web, etc.)

⁃ Work with Policy & Procedure team to ensure new applications meets policy standard

⁃ Develop and maintain expert knowledge of all in store processes, applications, systems.

⁃ User Acceptance Testing support for Retail Systems Functional Application Leads (moved from 30 %section)

⁃ Stays up to date with changes to the business that could require process, application or report updates.

⁃ Work with IT, Field Leadership and cross functional business partners to develop / finalize business requirements

⁃ Manage the pilot process timeline and communication process for system enhancements / implementations

⁃ Solicit feedback from the field regarding new and updated processes / applications to gain an understanding of how the change is being received and the success rate ⁃

Strong partnership with Retail Helpdesk to identify trends and themes and develop solutions

Support and Maintenance

⁃ Technology Support

⁃ Maintain materials when changes to applications or processes are implemented

⁃ Update all above materials based on new business requirements

⁃ Implement language translations for NA documentation as required (Quebecois, Spanish)

⁃ Manages Brand communication, store issue resolutions, and distribution of materials through central Communications group.

Qualifications

⁃ University Bachelor's Degree or above in business related disciplines

⁃ A minimum of 2 years' proven retail sales planning experience in large multinational corporations or matrix organization

⁃ Strong business acumen with cost⁃conscious, result⁃driven and customer⁃oriented mindset

⁃ Attention to details, work under pressure and manage tight schedule

⁃ Well⁃organized with ability to prioritize, able to multi⁃tasking

⁃ Good command in computer skills including Excel, Word