Gem Sapa Hotel

Greet and welcome guests in a pleasant and professional manner

Provide excellence guest service, while having the ability to predict and exceed the guest’s needs and expectations.

Acknowledge the guest immediately when they approach the host stand.

Knowledgeable of all the properties amenities and services, have the ability to make suggestions to promote the property.

Seat guests systematically to meet the needs of servers and business volumes.Maximize the use of the facility and staffing.

Seat guests and present a clean menu.May be required to pull chairs for guests and/or arrange (slide) tables together for large parties.

Perform all side work as assigned.

Monitor the line to ensure assist with the control and flow of traffic at the door.

Keep the work environment clean and organized, free of clutter.

Collect the menus and discard any that are tattered, torn or dirty.

Assure a smooth transition during shift change, remain on duty in position until a replacement is present.

Ensure tables are properly set to start each shift.

Pick up any debris on the floor.

As the guest departs the outlet, thank them for dining with you and extend a sincere invitation to dine with us again.

Handle guest complaints immediately, involve management when needed.

Keeps supervision informed on a timely basis of any undue variance from expected results.

Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

Must have the ability to be productive for long periods of time.

Vocational School Certificate is required.

Must present a well-groomed appearance, sweet smile.

Ability to communicate fluently in the local language of the workplace both verbally and nonverbally.Fluency in English and Chinese is preferred.

Well organized, multitask, detail oriented, problem solving.

Office Microsoft knowledge required.

Strong memorization skills

Professional telephone etiquette skills.

Must have the computer skills to be proficient in the reservation system.

Must be able to stand for the entire work shift.

Outgoing and gregarious to initiate and engage guests in conversations.

Must be able to work with minimal supervision, handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines with particular attention to detail.

Must have the ability to respond to handle difficult or stressful situations with tact and diplomacy.