Gem Sapa Hotel

Mô tả công việc

• Reporting directly to the Guest Relations Supervisor, the Guest Relations Officer is directly responsible for the day to day operation of the guest Relations section whilst on duty.  On a broader scale the Guest Relations Officer is to ensure that all the hotel’s guests are greeted, attended to and assisted with a level of serviced that is professional, efficient yet friendly and second to none.  The Guest Relations Officer is also to ensure that all guests are made to feel comfortable and welcome in a genuine warm way at all times. 

• The Guest Relations Officer is responsible and accountable for all operations in relation to the Guest Relations section whilst on duty.  All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards, that the guests’ first and last impressions of the hotel are lasting ones of genuine warmth and friendliness and of high standards.

• To ensure that all guests of the hotel are checked in and checked out in an efficient, yet warm and friendly manner.

• To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.

Quyền lợi được hưởng

• Employee benefit card offering discounted rates in Accor Hotels worldwide.
  
• Develop your talent through learning programs by Academy Accor.
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21

Yêu cầu công việc

• At least 1 year of experience at same position in hospitality industry
• Good appearance.
• Excellent communication in English.

Yêu cầu hồ sơ