HATO HOTEL

We are looking for Executive Housekeeper - Melia Hanoi

Mission:

To ensure the smooth and efficient operation of the Housekeeping and Laundry Departments and all related guest services, achieving maximum guest satisfaction by providing the high standard of cleanliness and maintenance required by the hotel. Cost control; organize the work tasks, to control and distribute Shifts and Duties, conducting Training Sessions and to ensure the set Standard of Service are always met.

Main Responsibilities:

• Housekeeper has to be thoroughly familiar with the Hotel’s Policy and Procedure, “Knowing Your Product” booklet, Fire & Emergency Manual as well as Employee’s Handbook (House Rule).
• Supervises consistency of established quality standards
• To ensure that the furniture, fixtures and decoration in Guest Rooms are in perfect order.
• To maintain the appropriate co-ordination with other Departments, especially Front Office and Maintenance Department.
• To ensure that cleaning products are used correctly
• Encourages constant training and being actively involved in training sessions.
• To conduct meetings to discuss problems and future plans, to give information and assignments.
• To organize and delegate to Linen Supervisor the distribution of Hotel Linen and Uniforms.
• Strict control systems of Master keys.
• Informing General Manager of any incidents that occur within the Department and Guest Rooms that require special attention.
• To delegate duties to concerned Supervisors to achieve optimum performance levels
• To approve working schedules and applications for leave.
• To control lost Property as per policy.
• Interview and performance review to be conducted by Supervisors first, with final approval from Housekeeper. To prepare appropriate from according to Human Resources Policy and Procedure.
• To review, submit and follow up on Maintenance Report.
• To follow up on ROMA (Room Maintenance) program with bi-weekly Room inspections with Maintenance Department.
• To ensure Monthly Reports and explain major variances between Budgeted and actual Expenses
• Designing the cleaning program and to organize the cleaning of Public Areas and Back of the House, to cause the least possible inconvenience to Hotel Guests and employees.
• To follow up on Banquet Event Orders and to ensure cleanliness in the Function areas
• To control window cleaning and Pest Control schedule.
• Flower arrangement to look fresh throughout the hotel.
• To approve Store requisitions and to control par stock levels. Par stock levels should be the same at the beginning and at the end of each month. Stock levels to be kept at a minimum.
• Strict control of all Housekeeping expenses.
• Good planning of Linen and Uniform orders, in conjunction with Laundry Manager and linen Supervisor.
• To supervise the performance of Linen and Uniform inventories.
• To inspect daily a certain number of guest room, especially those rooms assigned to special guests and VIPs.
• To review Room inspection Forms and take appropriate action.
• To keep up to date inventory list for each Guest Room.
• Set day/week for special assignments (Turning Mattresses, defrosting Mini Bars, washing of curtains etc.)
• Refreshment training of Fire & Emergency.
• To supervise the duties of the Public Areas supervisor, Floor Supervisor, Linen Supervisor, Senior Housekeeping Supervisor and Laundry Manager.
• Updating, up keeping and replacement of all printed materials, including flyers, Newsletter and Guest service directory.
• To prepare Housekeeping expenses and manning Guide for next Year’s Budget.
• Preparations of annual Housekeeping goals ad Budget and to develop plans to carry out goals. To compare actual achievement against goals periodically and to take necessary and corrective action.
• To supervise the Minibar operation and to liaise with the food & Beverage Department regarding selection. F&B director to be briefed on expiry dates of items.
• To ensure through effective supervision that all services offered in the Housekeeping Department are available and carried out with the utmost efficiency and courtesy at all times.
• To liaise with the Front Office on anticipated guest check-ins, check-outs, room assignments and rooming list etc.
• To make recommendation to management for modernization of equipment, cleaning methods and the set-ups of guest supplies.
• To ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees.
• To keep informed of the housekeeping standards of competitor hotels.
• To ensure that all employees have a complete understanding of and adhere to the hotel's policies and procedures.
• To ensure the proper handling and control of lost and found.
• To attend the meeting and briefings laid down by the hotel management.
• To respond to any changes in the Housekeeping function as dictated by the industry, company or hotel.
• Reinvestigates complaints and takes corrective measures.
• Checking, reporting and ensuring Emergency and safety hazards are removed, handled and reported for remedial action.
• Overseeing all activities under the responsibilities of Housekeeping Department.
• Regularly updating the Housekeeping Operation Manual, Training Manual, and Renovation Records.
• Responsibilities for the effective control, record, issue and care of furniture’s, equipment items, operating items, guest and cleaning supplies including their storage.

Requirements:

• Fluent English in both speaking and writing.
• College/University Degree
• Experience of at least 4 years in housekeeping management as an executive housekeeper, housekeeping director, or other similar position, 5-star hotel brand.
• Experience of having worked in Hotels with high volume of operation both in accommodation and banqueting. (minimum 300 rooms and high occupancy rates)
• Extensive knowledge of environmental services including detailed cleaning processes, laundry operation and a wide range of cleaning supplies, chemical and equipment.
• Applicants should be excellent leaders, detail-oriented, and demonstrate a commitment to guest’s satisfaction.