Hệ thống Trường Quốc tế Canada (CISS) ★ 3.0

Mô tả Công việc

Position Objective: The Team Leader will directly oversee the ASO team's operations and report to the Operation Manager. This role requires effective leadership skills, strong communication, and a thorough understanding of academic and administrative procedures.

Team Management: Directly manage the ASO team, ensuring effective communication, coordination, and adherence to operational guidelines set by the Operation Manager.

Academic Consultation: Consult with parents to provide information and guidance on academic programs offered by each school within the system, assisting them in making informed decisions for their students.

Operational Support: Assist with non-academic operational procedures, including handling student complaints, managing appeals, overseeing timetabling, timesheets, re/enrolments, class management, and attendance records (tracking late arrivals and early dismissals).

Student Status Monitoring: Maintain up-to-date records of students' enrollment status (new, current, deferred, withdrawn, etc.), update academic results, and compile statistical data for reporting purposes. Contact parents to ensure timely tuition fee payments.

Data Management: Manage student-related data, including administrative tasks such as preparing and scheduling examinations, generating attendance lists, updating results, issuing report cards, and maintaining academic records. Handle special events related to student discipline, reprimands, rewards, etc.

Administrative Assistance: Provide administrative support for events (Parent events, New Teacher Orientation, Graduation, etc.) and workshops. Prepare supporting documents for students, including confirmation letters and report card copies as needed.

Translation and Interpretation: Provide interpretation and translation services for the Leadership team and teachers during meetings with parents. Draft, translate, and distribute letters to parents within the system.

Student Services: Maintain records and promptly notify relevant departments when a student needs to discontinue using services. Ensure accurate and timely communication with clients, including students and parents.

Confidentiality and Compliance: Disseminate accurate information while upholding confidentiality, integrity, and compliance with legislative reporting requirements for student records.

Collaboration: Collaborate with other administrative staff within and outside ASO to ensure the seamless execution of administrative duties.

Team Contribution: Act as an active team member by contributing to the achievement of team goals and completing assigned tasks accurately and on time.

Additional Responsibilities: Undertake other administrative and operational duties as assigned by the Operation Manager.