Hoàng Yến Group

Mô tả Công việc

JOB DESCRIPTION

• Coordinate with Cargo Manager for overall managing on allocation, space allocated to agents (GCAs & Local), guidance on space utilization & flight load planning
• Sales activities (both outdoor & indoor) to agents for cargo to fill up flights. Close working with Cargo Manager for proper Pricing scheme to ensure Revenue & Profit are achieved.
• Monitor space availability ex hub for sales orientation.
• Support Cargo Manager in market rate update/competition trend/feedback by customer in terms of pricing.
• Support Manager to develop other products within team.
• Working in close contact with the Customer Service team provides the first point of contact for clients.
• The purpose of the department is to provide an excellent customer experience throughout all steps of a shipment, from pre-sale to after-sale.
• Utilize fully all chances about the space as well as the rates to increase the volume/selling rate to make the highest revenue and profit.
• Work with team and airlines principal for space from hub.
• Ensures customers are: providing information on the status of a shipment, proactively advising customers in case of irregularities, and starting the tracing process;
• Responsible for accurate invoicing by matching the bookings to the correct rates and conditions, and deal with customer rate disputes.
• Take care of services to limit missing/damaged/delayed so that the freight arrives destination as scheduled
• Respond all involved requirements to the customers in case of delay/missing/damaged/ no information …
• Advise and Instruct the customers all regulations and requirements from Head Office to avoid the problems
• Take care the key and new customer accounts and Often proactively interact with the customers
• Making the weekly/monthly report as required.

Yêu Cầu Công Việc

• Having 2-3 years of sales experience at coloader or forwarder (air cargo) companies.
• Having knowledge of Cargo Industry, customer service processes, procedures & products, and booking tools;
• Bachelor’s degree in Aviation/Business Administration/Foreign Trade, Logistics, Supply Chain.
• Prefer candidates who have knowledge about Aircraft type/ULD, Air Cargo.
• Fluent in English.
• Good in Microsoft Office Suite (Word, Excel, Outlook).
• Be willing to work overtime and follow the airline's work schedule.
• Strong communication and customer focus.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
• Ability to work independently and as part of a team.
• Positive attitude and a willingness to learn.