Hyatt Regency West Hanoi 4.3 ★

Job Purpose

The IT Engineer is responsible for providing on-site support to local plant staff. Whenever need, coordinate with regional/global IT staff to provide full IT service for all staff who located across Asia region. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the IT Engineer role.

Key Responsibilities

IT Support

• Provide daily comprehensive technical support services to local office

• Isolate and trouble-shoot any network, system, printing and application problems

• Provide incident and after-action reports and analysis

Network & System Management

• Support network, PBX, CCTV, Switch, Door Access system and servers

• Assistance on IT infrastructure /network/server project

• Assist Anti-virus system management and security-related alerts screening with the guide from regional/global IT

Asset Management

• Install new PCs, printer, telephone, and other IT equipment

• Distribute IT equipment, and in charge of local IT inventory maintenance

• IT related procurement

Knowledge and Standards

• Follow up established procedure on finishing documentation/recording work

• Maintain IT documents and service guides, Contribute current technical information and best practices to the Reference Library

• Support business processes, systems, and users by applying knowledge of information technology

• Organize and utilize all support resources provided including emails, documentation, contact lists, etc.

Other tasks

• Provide basic computer training to staff; Deal ISP related case

• Assist users with backup procedures periodically in accordance with user backup policy

• Accomplish any other tasks as assigned by the superior