Motul Vietnam

Operations
• Manage day to day operations of the Customer Service team, including daily direction setting, issue resolution and complaints and escalation management
• Manage order to cash process for the assigned account as well as purchasing and logistics function (e.g order processing, back-order management, damage and claim process, and documentation management, etc.)
• Coach and teach team members on processes and to improve results

Continuous Improvement
• Improve Order to Cash KPI by analyzing results and developing action plans
• Lead the continuous improvement activities (Innovation / Synchronization / Digitization / Simplification) on Order-To-Cash through data analysis and change management process, resulting to Service, Cost & Cash improvement
• Align & document processes (SOP, SLA, Work Instruction, etc.) across related functions, and deploy to the team and/or to broader organization

Systems
• Work independently on SAP ECC6 system for SD/MM for order processing & other related transactions and other tools used in operations (freight forwarder booking and tracking tool, excel reporting tools, etc.)
• Represent Customer Service in projects as subject matter expert / key user for Order to Cash process

Control & Governance
• Provide support to Finance team on sales verification, reconciliation, and audit activities
• Lead the month-end closing activities for Customer Service to ensure closing is completed within stipulated time frame
• Other ad-hoc duties assigned by Customer Service Manager


Qualification and Experience Required
• 10 years of experience in Customer Service & Logistics or Order Management & Logistics with at least 5 years’ experience in Import & Export Logistics
• 2 years’ experience in leading a team
• Strong Project Management and Process Improvement experience
• Possess at least a diploma in Supply Chain & Logistics, Business Management or Accounting
• Good analytical problem-solving skills
• Able to work independently as well as in teams. Can execute work with excellence and have a good follow through
• Strong interpersonal communication skills and can build relationship with internal / external business partners. Good command in reading, writing, and speaking
• Systems / Software – Basic to Intermediate Microsoft Excel and Word skills. Skill in Powerpoint will be an advantage.
• Strong technical skills in using SAP R3, SAP ECC6
• Good Understanding of international shipping documentation (CO, PL, SWB, Incoterms, etc)
• Fluent in English, other Southeast Asian language an advantage