MSX International

Join Our Team Today!

MSX is a dedicated partner to leading automotive brands and mobility companies around the world and we are always looking for new talent to join our global team. We are passionate about supporting our clients, and we believe anyone with a passion for the mobility industry can build an exciting career at MSX.

Learn More About MSX International

• What We Do
• How We Do It

Working pattern and location:

• Join Date: June 2025
• Employment Type: Full-time Employee
• Work Location: Hybrid (On-sites and WFH)
• Working Hours: 40 hours, 5 days per week
• Workdays: Monday - Friday
• Travel: Regular Domestic Travel to deliver coaching and training at dealers in Vietnam

About the Role:

This is an excellent opportunity for you to work for a leading global provider of outsourced business solutions for the automotive industry based in Hanoi. We are looking for a Product Trainer to work with a team in a variety of areas within a retail client environment.

The Product Trainer will be expected to succeed at the following tasks:

• To deliver Product training and development training materials as assigned by the country project manager
• To provide feedback and work collaboratively with solutions team to drive continuous improvement in solutions provided
• To take responsibility for the achievement of outcomes as they relate to assignments and agreed activities

Key Roles and Responsibilities:

Facilitation

• Deliver Product training facilitation activities in accordance with the MSX Standards demonstrating that you
• Are prepared for the training session; with all materials, resources
• Know the materials well enough not to overly rely on trainer guide, PowerPoint and brochures.
• Demonstrate effective communication skills (i.e. uses appropriate tone, pitch, volume, body language and eye contact)
• Uses different delivery mediums (PowerPoint, Brochure, activities, role plays, open discussion, videos, FAQs, case studies)
• Illustrate ideas with examples, storytelling and role modelling behaviour
• Confirm learner understanding through clearly phased open questions
• Encourage learners to participate in discussions and activities; provide learner feedback
• Administer and collect learner evaluation’s and reflect on own delivery style and effectiveness
• Ensure that all training and facilitation activities are performed incorporating all client specific standards, processes and business initiatives
• Provide Trainer based evaluations regarding program outcomes with a view to assisting in the development of strategies for continuous improvement
• Support by managing the product training facilities, tools, equipment and its assets

Solutions Support

• Evaluate facilitation of all training interventions looking for opportunities to drive continuous improvement
• Assist in trialling and developing new methods, technologies, solutions and frameworks
• Provide client specific inputs, functional, technical and operational information to assist in the development of training activities where required
• Provide feedback from “in the field” experiences when dealing with the client network
• Work collaboratively with the Instructional Designers to assist with the design and delivery of client training programs and activities
• Assist in the preparation and review of training materials and tools
• Assist in the localization of materials

Work Relationships

• Provide support to the Country Project Manager, in any required tasks
• Work in a supportive and collaborative manner with own internal team
• Maintain relationships at the highest level with internal and external clients, consultants and supplier personnel
• Develop and maintain key client relationships within the region

Self-Development

• Actively participate in TTT events, pilot sessions, personal development activities and workshops
• Actively participate in activities aimed at maintaining the currency of all qualifications and skill levels and up skilling as required
• Keep a regular track of developments in related fields with a focus on continuous improvement
• Take the lead and work with the MSXI, Solutions and Delivery teams to be upskilled on the latest software applications and tools to execute assignments.
• Keep up to date on the performance of the industry in general and our clients’ performance in the industry

Administration

• Provide all evaluations, reports, feedback and any other required documentation timeously to the training co-ordinator and project manager
• Work collaboratively with the Training Coordinator to develop schedules and calendars to ensure that their training delivery times are maximised and customer related costs are minimised
• Where required participate in regular client WIP (work in progress) reviews with the relevant team members to offer feedback on specific issues and progress
• Participate in regular Cross Functional WIP (work in progress) reviews with other team members to offer feedback on client specific issues and progres.

Who We're Looking For:

This opportunity is ideal for candidates with the following qualification backgrounds:

Experience:

• At least 5 years in Automotive Industry and
• At least 3 years as a Sales/ Product Trainer
• Experience in coaching and training delivery

Qualifications:

• Vietnam permanent work rights only
• Bachelor's Degree in Mechanic Engineering/ Engineering
• Willing to travel regularly to deliver coaching and training at dealers in Vietnam
• University Degree (equivalent relevant work experience may be considered)
• Be able to build rapport quickly
• Have experience in developing, training, and implementing systems and procedures
• Multi-media capable presenter, able to deliver face to face and remote working
• Have experience in working with discipline and clearly defined standards
• Preferably with training in Creative Problem Solving or in Six Sigma
• Team player with initiative and positive attitude toward learning
• Excellent skill in MS office program especially in Excel and PowerPoint
• Total comfort in the use of the Internet and Internet-based systems
• Good command in spoken and written in English
• Available to join less than 30 days

If the above advertisement describes you, please apply with your Update resume (English), a Recent photo and your Expected salary.