Palazzo Club

Overview Of Position

The Assistant Cage Manager plays a crucial role in the efficient operation of the cage area, assisting the Finance and Accounting Manager in overseeing cash transactions, ensuring compliance with regulatory requirements, and maintaining the highest standards of customer service. This role involves supervising cage staff, handling customer inquiries, and managing cash flows within the club environment. The ideal candidate will have experience in club or financial services management, strong leadership skills, and a commitment to providing secure and efficient financial transactions.

KEY DUTIES AND RESPONSIBILITIES

• Assist the Finance and Accounting Manager in overseeing the daily operations of the cage, ensuring efficient and secure cash handling procedures.

• Manage cash flows, including cash ins/outs, verifying large transactions, and ensuring accuracy in financial reporting.

• Handle customer transactions and inquiries, providing prompt and courteous service to enhance the customer experience.

• Collaborate with security and surveillance teams to maintain the integrity of cash operations and comply with gaming regulations.

• Participate in the development and implementation of policies and procedures to improve cage operations and customer service.

• Assist in the preparation of reports and audits to ensure compliance with internal controls and regulatory requirements.

• Manage and resolve any issues or disputes related to cage operations, escalating complex issues to the Finance and Accounting Manager as necessary.

• Manage and oversee all aspects of the Cage operations including – Front window gaming operations, as well as Cage support functions- Main Banks

• Lead UAT and Quality Assurance buy off initiatives for any system enhancements related to Cage Operation.

• Provide training and guide Team Members in using systems related to Cage operation.

• Ensure the departments policies and procedures are consistent and compliant with the Government Internal

• Control Requirements, the Company’s Internal Control Standards and local laws, regulations and instructions.

• Ensure the department’s compliance with Anti–Money Laundering and reporting controls and standards.

• Ensure exceptions, variances, issues, policy deviations identified are reviewed and appropriately addressed.

• Positively contribute in Cage system to improve Cage operational efficiency.

• Ensure scheduling is performed fairly and equitably in all Cage areas and that rosters are developed to compliment business demand for Cage Supervisor level and below.

• Ensure all daily reports supplied to finance is accurate and offer guidance to Team Members when required.

• Evaluate and provide guidance and feedback to direct reports and other Cage Team Members to maintain and enhance operations of the Cage department.

External and internal:

KEY FUNCTIONS

Supervision and Leadership

• Assist in supervising and coordinating the activities of cage personnel, including hiring, training, scheduling, and performance management.

• Provide leadership and guidance to ensure the team operates effectively and efficiently.

Cash Management

• Oversee the handling of large sums of cash, Tito tickets, and other monetary instruments to maintain accuracy and security.

• Ensure compliance with internal controls and gaming regulations related to cash transactions.

Transaction Oversight

• Monitor and authorize financial transactions, including exchanges of currency, redemption of Tito tickets

• Ensure transactions are processed accurately and efficiently to maintain customer satisfaction.

Compliance and Regulatory Adherence

• Ensure compliance with gaming regulations, company policies, and procedures related to cash handling and financial transactions.

• Implement and enforce security measures to safeguard cash, Tito tickets, and other assets within the cage area.

Customer Service

• Maintain high standards of customer service by resolving issues, answering inquiries, and providing assistance to club patrons.

• Foster a positive customer service environment among cage staff to enhance the overall customer experience.

Reporting and Documentation

• Prepare and maintain accurate records and reports on cage operations, including daily reconciliations, variances, and transaction logs.

• Ensure all documentation is completed in accordance with regulatory and company standards.

Inventory Management

• Monitor and maintain inventory levels of cash, Tito tickets, and other monetary instruments to ensure adequate supply for operational needs.

• Coordinate with finance and procurement departments to manage cash flow and replenishment of cage supplies.

Training and Development

• Assist in training new cage employees on procedures, regulations, and customer service standards.

• Provide ongoing training and development opportunities to enhance the skills and knowledge of cage personnel.

Collaboration and Communication

• Work closely with other departments, such as finance, compliance, and surveillance, to ensure smooth operations and regulatory compliance.

• Communicate effectively with club management and staff to address operational issues and improve efficiency.

Security and Risk Management

• Implement security protocols to protect assets, prevent fraud, and mitigate risks associated with cash handling and transactions.

• Conduct regular audits and assessments to identify and address potential security vulnerabilities.

2. Allowance, incentives and tip

3. Health Premium & Accident Insurance 24/7; Social; Health and Unemployment Insurance according to the Vietnamese Labor Law. 

4. Holiday, Birthday, Married,...

5. Outing trip, Staff party

6. Annual heath check

7. Trade union

8. Others benefits (Parking, Meal, Uniform,...)

QUALIFICATIONS INCLUDE THE FOLLOWING:

• Bachelor’s degree in Finance, Business Administration, or a related field preferred.

• Minimum of 3 years of experience in cage operations or financial services, with prior supervisory experience in a casino environment highly desirable.

• Strong understanding of cash handling procedures and financial transactions.

• Knowledge of gaming regulations and compliance requirements related to cage operations.

• Excellent leadership and team management skills, with the ability to motivate staff.

• Proficiency in financial software and systems used in cage operations.

• Exceptional customer service skills, with the ability to handle inquiries and disputes effectively.

• Strong communication and interpersonal skills, with the ability to interact with customers and staff at all levels

Personal Attributes:

• High level of integrity and professionalism, with a commitment to ethical conduct.

• Detail-oriented, with strong analytical and problem-solving abilities.

• Ability to work in a fast-paced, high-pressure environment.

• Flexibility to work shifts, including nights, weekends, and holidays.