Mô tả công việc
JOB SUMMARY
Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department.
CORE WORK ACTIVITIES
Supporting Marriott Loyalty Program
• Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.
• Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.
• Adjusts Elite Member status when necessary according to established guidelines.
• Partners with Head Connector to update, appoint and activate connector team on property.
• Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.
• Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.
• Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.
Maintaining Elite Appreciation, Guest Services and Front Desk Goals
• Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Assists with energy conservation efforts by monitoring compliance during property tours.
Quyền lợi được hưởng
- Premium insurance with many inpatient and outpatient medical examination and treatment benefits
- Phone allowance, meals allowance and others
- Marriott International Associate discount for Room and F&B
- International work environment.
Yêu cầu công việc
- At least once year to two years-experience at the same position.
- Be able to relocate to Ha Giang City.
Yêu cầu hồ sơ
- Resume
Phòng khám đa khoa quốc tế S.I.S Đà Nẵng được đầu tư xây dựng với mục tiêu chuyên thực hiện tầm soát đột quỵ, tầm soát tim mạch, tầm soát bệnh ung thư, khám chữa bệnh tổng quát. Phòng khám được đầu tư cơ cơ thở thiết bị máy móc hiện đại như máy MRI 3 Tesla, máy CT, hệ thống xét nghiệm tự động hóa… Cùng với đội ngũ bác sỹ chuyên môn cao, đây sẽ là nơi kịp thời cứu chữa sớm cho các bệnh nhân đột quỵ nhất là trong khoản thời gian vàng đối với điều trị đột quỵ. Đây cũng là tiền đề hướng tới xây dựng bệnh viện đa khoa quốc tế S.I.S với tổng vốn đầu tư 500 tỷ đồng, quy mô 300 giường bệnh trong tương lai.