SC Johnson

Mô tả Công việc

JOB SUMMARY

• The incumbent will take charge of Customer Quality Assurance responsibilities to ensure all products meet internal and external quality standards before shipping out, handle customer complaint and work closely with all cross-functional teams to drive for customer satisfaction and continuous improvement

RESPONSIBILITIES

• Handle customer complaint, customer return and other customer quality requirements.
• Drive customer complaint resolution by carrying out root cause & failure analysis, dimensional analysis, or other means. In addition, communicate with customers when necessary to ensure verification of corrective & preventive actions.
• Lead Out of Box Audit (OBA), Use Test and customer quality continuous improvement.
• Handle daily OBA and Use Test issues, analyze data and work closely with IPQA to drive containment actions, root cause analysis, corrective & preventive actions as well as continuous improvement.
• Support OBA & Use Test Supervisor in personnel management and training. Ensure OBA & Use Test team members are well trained with needed skills to perform required functions.
• Work closely with cross-functional teams to meet delivery schedules and production goals, while actively maintaining the expected level of quality.
• Maintain and continuously improve TTI quality management systems

Yêu Cầu Công Việc

• College or above degree in Electronic, Electrical, Mechanical Engineering or related Engineering field.
• Minimum 4 years of working experience in Quality field and related to customer complaint handling. Familiarity with metal, plastic, electrical or electronic products is an advantage
• Familiar with Six Sigma, ISO 9001, Quality methods and tools such as FMEA, Control Plan, PPAP, APQP, MSA, SPC, DOE, 8D etc. Six Sigma Green Belt certification will be an advantage.
• Able to work independently and pro-actively.
• Strong skills in problem analysis and solving. Good customer technical service preferred.
• Good communication and interpersonal skills.
• Team player with positive approach.
• Good English reading, writing and speaking skills.
• PC skills required (MS Office, Outlook etc.)