Timo ★ 2.8

About Timo
Everybody dreams of being rich(er) and fears being poor. Timo supports you in achieving this dream. Financially, we support across the 5 functions of money: moving, managing, accessing, growing, and protecting your money.
Being rich however means more than just having a lot of money. Enjoying a rich life includes making money more fun and emotional by embedding banking services into your lifestyle and within your social circle to unlock a truly rich life.

What you will be doing
+ Fully support customers via phone calls and other communication channels such as Email, Facebook, Zalo…
+ Resolve problems, complaints by clarifying issues, explore the answers and alternative solutions, implement solutions to satisfy customer’s needs.
+ Other major duties such as lock card, active card/account, notify transactions or account balance/customer’s card…
+ Use the corresponding etiquette on the telephone and other live channels to satisfy and please customers.
+ Provide innovative offers to improve the quality service of Contact Center.
+ Ensure adherence to the defined Operation process, instructions related to Anti-money laundering (AML) and know your customer (KYC), code of conduct & rules of The Company.
+ Take part in building procedures and regulations for projects related to Contact Center.
+ Implement tasks allocated by Contact Center Manager