Timo ★ 3.1

- Field visit and meet customers to fulfill Customer Identity Verification process for Account Opening and Card Issuance.
- Manage customer portfolio and ensure delivery of high-quality products/services to clients and increase revenue for the company.
- Self-develop and implement action plans to improve company-client relationship.
- Collaborate with other departments or banking partners to ensure active implementation of client relationship objectives.
- Develop customer portfolio following the assigned target from company or line manager.
- Proceed all after sales service such as: Hand-over cards / PIN/ Documents to customers if all requirements are met.
- Instruct customers to use The Company’s digital channels and products.
- Answer simple enquiries of customers or escalate to higher support levels, if any.
- Arrange appointments for registered customers to meet RO for debit card receiving.
- Consult Timo Visa Credit card qualification criteria for customers to apply.
- Conduct survey campaigns to define customers’ satisfaction and comments, and advise customers on product features, technical instruction, and privilege programs (if any).
- Responsible for performing a full range of customer service-oriented telephone and other communication channels such as Facebook, Zalo…
- Ensure adherence to the defined operational process, AML & KYC guidelines, code of conduct & rules of The Company.
- Participate in developing processes and regulations related to assigned projects.