C2C Tech Hub

1Technical Support: Primarily handling inquiries from clients using the C2C platform, addressing issues such as specification confirmation and investigating customer-related operations.
2Coordination: Collaborating with the Vietnam development teams, sharing issues with team members and directors, providing initial responses to partner companies, and communicating formal resolutions after investigations.
※In this role, effectively managing issue priorities is a critical responsibility.
We expect the ability to propose priorities and engage in discussions with team members and the directors to finalize the best courses of actions.
3Quality Improvement: Analyzing system issues, implementing standardization, and sharing knowledge with Japanese and Vietnamese development teams.
4Communication: Utilizing Slack for communication and Jira for ticket management in English.
5Career Path:
Working alongside the QA Manager, you will propose standardizations, check and promote understanding and knowledge dissemination to Vietnam teams.

Candidate must have:
No programming experience is required.
1+ year of customer service experience in IT services.
Basic English proficiency for chat communication and document comprehension
Business-level Japanese (JLPT N1)
Experience in engaging with abroad teams. (Vietnamese candidates →Japanese teams experience, Japanese candidates →Vietnamese teams experience)
Nice to have:
Experience in Test Design in system development.
Business English proficiency.
Strong communication skills.
Vietnamese nationality or Japanese with proficiency in Vietnamese.

An exciting opportunity to work in a friendly and international working environment.
01 WFH day/month
Performance bonus
02 salary review/year
Annual Health Checkup.
Attractive Health Care Insurance Package.
Breast Cancer Insurance for female staff.
14 Annual Leaves/year for leader level.
Monthly allowances: Lunch, travel allowance.
2 paid leaves in the probation period.