Cicilia Hotels & Spa

Mô tả Công việc

As a Sales Support Specialist, you'll play a vital role in supporting the sales team's efforts to acquire and retain customers. You'll be responsible for administrative tasks, order processing, customer service, and data management. Your strong organizational skills, attention to detail, and ability to collaborate effectively with others will be essential to your success.

Administrative Support: Provide administrative support to the sales team, including order processing, documentation, and data entry.

Customer Service: Respond to customer inquiries, resolve issues, and provide excellent customer service.

Salesforce CRM:Maintain accurate customer records in Salesforce CRM, ensuring data integrity and completeness.

Order Fulfillment: Coordinate with internal teams (technicians,operations, logistics) to ensure smooth order fulfillment, delivery, ensure timely resolution.

Reporting: Prepare sales reports and presentations for internal and external stakeholders.

Yêu Cầu Công Việc

Experience 1-2 years in Sales Admin, Service Admin, Customer Service roles.

Experience with E-commerce platforms (Shopee, Lazada, TikTok), prefers within the hospitality, beverage, culinary industry.

Proficiency in Salesforce CRM. Microsoft Office Suite, and other relevant software.

Fluent in Vietnamese, English is a plus. Strong organizational and administrative skills.

Ability to work independently and as part of a team.